PlayCroco Casino - The player's winnings were capped.

I was informed about a " free" $10 chip, (that is you don't have to deposit first to play. ) at play croco online. I decided to try it out, I looked at the playthrough and it was $600 and the max amount you could take from the bonus is $180. As I started playing and winning it occurred to me I was approaching the $600 and I figured I would be stopped. Or I would forfeit the playthrough. the I kept upping my bet finally at 20$ spins, and won up to 1400, building incrementally, not in a jackpot . I started at .20 spins. Suddenly the game froze blacked out and reappeared I had only $ 275. Where did the rest of it go? It took a while for me to find out. I didn't try to withdraw the 275 as I played it away because I didn't really want to win anymore if they were just going to take it. Looked at my player history and it showed I applied to withdraw the money and it was approved but I didn't withdraw the money the amount in question or being said I withdrew is

$1237.47. the coupon was reversed, when I contacted the customer support, at first no one respond. Later that day I finally got a response and they told me that they had the right to take the amount over when I hit the playthrough at $600. I'd argue I hit the $600 well before that. But I don't know I know it was close it doesn't seem right that they should just be able to take $1200 where did it go? And if I could only keep 180 supposedly why was I left with 275 in my account? What I've ever been able to get that money? I have a screenshot of my account history and the date and the transactions that took place that I didn't instigate they were done for me I was playing the game Kronos gold.

Hello jasonvanorden620,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayCroco Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? How much is currently your casino balance? Is it possible to forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Please note that the balance is usually capped once you request a withdrawal not when the wagering is finished.

Looking forward to your answer.

Regards,

Nick

Dear jasonvanorden620,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I can log in again and get the history

Dear asonvanorden620,

Please forward it to nikolas.b@casino.guru for further review.

Dear jasonvanorden620,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm sorry but I don't even know now what email I used now . If I find it I will re file my complaint there go 1200 bucks.

I just love throwing my money away! Thanks play Croco casino you sure know how to make yourself rich.

Dear asonvanorden620,

You should be able to see the e-mail within your casino account. Please forward it to nikolas.b@casino.guru as soon as possible otherwise we won't be able to proceed in resolving the complaint and will be forced to close it.

Dear jasonvanorden620,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.