Xbagh Casino - Player’s winnings haven’t been received yet.

I withdrawed BDT 20,000 in my e wallet in Bangladesh and it is still pending since 31/07/2026 and getting the same response from the support saying

Your ticket has been forwarded back to the payments team. They will review the issue and provide an update as soon as possible. Thank you for your patience.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jay26,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jay26,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Jean

In one word No. But there is more twist in it.

On 6th August the status of withdrawal changed to "successfull" While the money was not in my ewallet in which i made the withdraw.

Then they went to usual mode of " Let us investigate". they asked for video screenshot of my ewallter forlast 7 days and i provided them that as wel. Today as of now, when i am wrting .. the answer is still same . .the team is looking into it.

You can have a look at the attachment of the chat just now. They are asking me to be patient 🙂

I’m sorry to hear about your problem with not receiving your withdrawals. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you very much in advance for your reply.

Have you made any successful withdrawals before?

Yes a small amount.

Could you please confirm that you have passed the KYC (Know Your Customer) verification?

There was no KYC step. Only email address verification.

Have you accumulated your winnings with or without an active bonus?

never opted any bonus. or dont have any active bonus.

Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

it is still showing "Success" Since august 6th. please see the attachment,. I think its self explanatory.