The player from Baden-Württemberg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Playamo Casino - Player’s withdrawal has been delayed.
Amount: €200
Playamo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi.
The casino is a disaster. My bank statements and screenshots are not recognized. You want to explicitly see the date and time, as well as your name and address, down to the second. That will not do. When I want to save sales details it takes the date and time when the PDF was created. There are no more details. Haven't had a case like this in 10 years!! Every casino accepts my documents here you make life difficult on purpose!
Also, I can't make withdrawals. Although big and bold, withdrawals are possible from 10 euros or 20 euros. In my case from 500 euros?? The minimum???
Automatic translation:
Public
Public
2 years ago
Dear marciistamstart2,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
2 years ago
Translation
??? That doesn't solve the problem! Delaying the KYC on purpose. Requests documents that do not exist that I am not legally compliant, even a criminal offense or fraud! Here should be helped. In addition, a payout can never be requested because it is only possible from 500 euros. However, on the 1st page it says big Payout possible from 10 or 20 euros! Not satisfactory sorry
Automatic translation:
Public
Public
2 years ago
Dear marciistamstart2,
Have you received your withdrawal from the casino yet?
