The player from Germany deposited in the casino using two payment methods, but in both cases, the amount wasn't credited to the casino balance. We closed the complaint because the player stopped responding.
Play Boom Casino - Player's deposits seem lost.
Amount: €650
Play Boom Casino
Safety Index:LowSafety Index
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4.8
Play Boom Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
My deposit of 600 euros with Sofortüberweisung and a deposit of 50 euros by credit card were both not credited. Playboom have been putting me off for three days! Now I have asked my bank several times where the money is and the bank has now canceled my account because they are too insecure because I play at playboom. According to the bank statement I received, the money was definitely debited three days ago. The credit card runs through Skrill and they also confirm that the payment was successful! Would be surprising if two payments from two different methods fail and it's not because of playboom! Every day I get the same excuse, don't worry your money is safe it takes up to 3 days for the money to show up in your account! Now the three days are up and the money is gone
Automatic translation:
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1 year ago
Dear tina,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, we usually recommend contacting your payment providers, which you've already done. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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1 year ago
Translation
I have already successfully used the two different payment methods as a deposit several times. Today is day 4 and so far the casino can't tell me where the money is! Both payment providers have again confirmed that the money was successfully sent to the casino!
Automatic translation:
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1 year ago
I fully understand your frustration, tina. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account/e-wallet or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 20 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
