Platincasino UK - Player’s criticizing a complicated verification process.

I deposited £1000 and soon realised the casino does not allow you to double your bet if you lose. The Martindale Strategy is defiantly not allowed with this casino I found this to be unfair as I should be allowed to bet as I wish. Having lost £11, I decided to withdraw the remainder of my deposit to the sum of £989.

I received an email today wanting complete verification, of the account or they will block my withdrawal. I have submitted the documentation requested however, feel this action to be a bit extreme for spending £11 at the casino. They are threatening to keep my money if I do not comply.

I suspect this casino will stoop quite low, and use the regulations as a tool to try and keep you money. I would avoid, plenty of fair and reputable casinos out there.

I have lodged this complaint in anticipation for some other excuse for them not to pay me.

Dear Enigma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Since you didn’t wager your deposited funds, the verification process in your case is to prevent money laundering. Not only the online casinos, but land-based gambling establishments too, would consider buying in and cashing out without playing as suspicious. Nevertheless, even if I fully understand your reasons behind doing so, I’m afraid you’ll have to go through the verification.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela,

Thank you for your advice. I guess I was cross at the fact that no bet over £10 was allowed to be placed and to further add insult to injury I was not allowed to withdraw until I wagered the full £1000. This process seamed pointless because I put £5 on black and £5 on red and auto played it 100 times. In the end I was down £20 and I managed to withdraw £980.

How can you rate this casino so high with such unfair terms? I have no intentions of going back to the casino but wanted other players to be aware of the £10 limit so they do not end up depositing a large amount of money and are limited to £10 per bet and if you try to bet more than £10 they just cancel your bet. If I had known this prior to joining I would not have joined this casino.

I have now received my money and am happy for the complaint to be closed.

Kind regards,

Rav

Thank you very much, Enigma, for your reply and feedback. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help. I'm sorry, but I'm forced to reject your complaint as unjustified.

If you wish to learn more about how we review online casinos, please check the following article: https://casino.guru/our-casino-reviews. I hope it’ll help to comprehend the whole process. Thank you very much for your understanding.