The player's unable to reach the casino as it is not responsive. The complaint was resolved as the player verified his account and processed his payout.
Platincasino - The player's unable to reach the casino.
Amount: €400
Platincasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Platincasino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, good evening, I've been trying to reach Platincasino's live chat for several days, but unfortunately no employee can get into the chat. I want to know why my withdrawal request of €400 has been canceled for a few days. Dear Casinoguru Team Please help me to solve the problem, actually I have always been very satisfied with Platon Casino
LG
Automatic translation:
Public
Public
1 year ago
Hello Amigo2020,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platincasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? When was the last time you tried to contact the casino? Did you ever receive any respond from them in the past? Did you try to reach them by e-mail communication as well?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
I tried to reach the casino via live chat and my account is already verified as I have withdrawn several times in the past.
I would appreciate if you could connect me to the Platin Casino live chat. I'm sure it can only be a minor problem
thank you and Merry Christmas
Automatic translation:
Public
Public
1 year ago
Translation
Hello Nick ?? I am waiting for your reply ? Were you able to reach someone from Platon Casino???
Automatic translation:
Public
Public
1 year ago
Translation
Hello Nick meanwhile I finally managed to get through the live chat after weeks. I was told that my account needs to be verified. I have already done this and we also requested it via pdf. But as I said, still no payout even after verification. I hope for further help from Casinoguru
Automatic translation:
Public
Public
1 year ago
Please note that once you verified your account, it might take additional 14 days for the money to be paid out, even longer now during the holidays so I can definitely recommend to wait only.
