The player from Germany had deposited 200 Euros on August 15 via bank transfer, but the funds were deducted from his account without being credited to the casino. Despite having made seven complaints and being a VIP member, he received no response regarding the issue. The Complaints Team had extended the response time but ultimately had to reject the complaint due to the player's lack of response, which prevented further investigation into the matter.
Platincasino - Player's deposit has been delayed.
Amount: €200
Platincasino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
On 15th August, I made a deposit of 200 Euros via instant bank transfer. The money was deducted from my account but was never credited. I have submitted a complaint 7 times. I don't even get a response anymore. Initially, they said it would take a few days - a max of 7 days - but of course, nothing happened. Since then, there has been no response to my messages. I am even a VIP, yet there is no reaction.
Automatic translation:
Public
Public
2 months ago
Dear mah6669,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
