The player from Sweden has a closed account after attempting to withdraw winnings of 1810 Euro, following successful document submission except for a selfie. Despite not using bonuses, the account was disabled without any communication from support.
Platincasino - Player's account has been closed.
Amount: €1,810
Platincasino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
5d 6h 32m 32s
Case summary
2 days ago
Public
Public
3 days ago
I deposited around 300 Euro from my credit card and managed to win 1810 Euro.
Sent in ID card and documents that they approved, except for the selfie picture when I hold up the card, so I thought I'd take a new picture.
then I suddenly get kicked out of the Casino and it says that my account is ''Disabled''
No email, nothing from support.
I didnt use any bonuses, just raw deposits.
So now I'm sitting with a closed account of 1810 Euro that I really needed for the christmas.
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2 days ago
Dear Lucid_1337,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you managed to send a new selfie with your ID for verification before your account was disabled?
Have you tried contacting customer support via chat to ask why your account was blocked? Has it been disabled temporarily or permanently?
When exactly was your account blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 days ago
Translation
Hello!
I didn't have time to send a new picture, just as I was about to do so I noticed that I was kicked out of the page, the account says "disabled"
I first wrote to customer service by email and asked how long it would take to verify and withdraw money, but I never got an answer to that.
There doesn't seem to be any live support either, probably because I'm registered as a Swede, if I press support, only their email appears.
I added information to your email ( ) the other day as I was unable to edit or add more information here until now. Etc
Edited
Automatic translation:
Casino Guru is examining the case
