HomeComplaintsPin-Up Casino - Player’s withdrawal has been delayed.

Pin-Up Casino - Player’s withdrawal has been delayed.

Amount: €301

Pin-Up Casino
Safety Index:Very high
Submitted: 08 Jul 2020 | Case closed : 23 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Moldova is experiencing problems with withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Scammers!!! I made several deposits from my card and everything was fine, until i won a bit (~300€) and tried to withdraw money.First I’ve been told it’s a technical issue and will be sorted in 24h (it didn’t happen) then another 24h to address this to the Financial Team, then I’ve been advised to contact my bank, then try a different card, then change the withdrawal method and still nothing . Customer Service is absolute useless, they cannot answer any of my questions just raising some disputes and make me wait for an email that never comes. AVOID this casino, it is a scam!!

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4 years ago

Dear Serghei,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you confirm that this was your first attempt for a withdrawal? Did you successfully pass the KYC verification?

Before we move forward with this case, I would like to ask you to forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Serghei,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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