Home Complaints Paris Vip Casino - Player is experiencing a problem with her withdrawal.

Amount: €650

Paris Vip Casino - Player is experiencing a problem with her withdrawal.

7.7/10 Good reputation Submitted: 10 Oct 2019 | Resolved: 17.10.2019
Our verdict

Case closed

RESOLVED

Case summary

28 days ago - 17 Oct 2019
The player won €650 and requested a withdrawal. She was asked to send documents for verification, which she did several times, but the requested withdrawal always ended up back in her casino account. This complaint has been successfully resolved.
Written by Kristina
Casino Guru admin
Public
Adriana Johanna Bouman

I won 650 euro and i  tried to withdrawal. This was not possible. I had to send in my documents. I could only upload 3 documents at that time. So i asked where i could send the rest of my documents and i send the e-mail. On the 26/9 i was able to make the withdrawal so i did. I was waiting for my money but it did not come. So i so i opened the casino and saw the money was back in my account. I asked the live chat why and i was told that i also have to send in my bankstatement. So i made another withdrawal and send in my bankstatement and bankcertificate and waited for my money. Again my money did not come so i opened the casino again after a few days and the money was again back in my account. Now they told me they needed a credit card voucher. I could not believe this i have been to the chat so many times asking if everything was ok. But the livechat gave me a link and i fillid in the form and send it. Received an e-mail from the casino that everything was ok now. So i went to te casino and ask me when my money comes. They could not tell me and i had to send a e-mail to security again. So i did. The response i received (after everything was approved) Hello,

Thank you for contacting us.

To find out what additional documents are needed, please consult our Banking page.

Regards,

Adriana Bouman

Thu, 10/10/19 1:31 pm

Hello,

When will i receive the money in my bank?

Kind regards,

Adriana
________________________________
Van: security dept. <6859581+ME0MS@tickets.livechatinc.com>
Verzonden: dinsdag 8 oktober 2019 19:19
Aan: AJBouman@hotmail.com <AJBouman@hotmail.com>
Onderwerp: Re: Ticket #ME0MS: PVC FW: Account AJBV1972

Ian

Tue, 10/08/19 5:19 pm

Hello,

Thank you for contacting us.

Please note that all documents received have been approved and added to your account records.

Regards,

 

At this point i do not believe them anymore that they are going to pay. Can you help me please.

 

For the record i send in my Pasport both sides, credit card both sides, drivers licence both sides, utility bills, bank statement, bank certificate, credit card voucher. I do not know what to do anymore. If you need any more information please let me know

Public
Kristina

Dear Adriana,

 

Thank you for submitting your complaint through our website. We are sorry to hear about your negative experience. It seems that the Paris Vip Casino has a stricter verification process, but it's not unusual. I recommend you to find out if there aren’t any other documents which the casino needs and provide them. If all the data is correct, there should be no reason for the casino to delay your withdrawal again. Collecting and processing of documentary evidence can take a few business days, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. This is why we advise players to be patient. Have you made a withdrawal in this casino before?

 

Also, we would like to know before we move to a next step which withdrawal method you used to withdraw your money? How much money did you request? We checked the casino’s T&C and withdrawal rules. Minimum withdrawal for bank transfer is €500 and there is also a fee of €23. 

 

Best regards, 

Kristina

Public
Adriana Johanna Bouman

Hello, 

 

I received the money today. 

Thank you very much for your help.

Kind regards,

 

Adriana

 

Public
Kristina

Hello Adriana,

 

Thank you for using the Casino Guru complaint resolution center. We are very glad to hear that your issue got resolved.  We will now mark it as 'resolved' in our system.

 

Best regards,

Kristina

The request to reopen the complaint has been submitted. We will review the situation and inform you about the outcome of this process.