Parimatch Casino IN - Player's deposit not credited to casino account.

I have deposited 1220 on parimatch on 8th August . I did the P2P txn via phonepe and the txn was successful. The receiver name was atifcreation from parimatch side. I have send them all proof like bank statement ,phonepe history, and even i contacted my bank they said the txn was successful I also send them the txn screenshot. But they are still denying about the money . Please help me here

Dear Sachin45,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yes it was my first txn and already more than 20 days are passed .the funny thing is they are saying I should contact my bank for the txn even I already send them chat history of my bank and mine. I am sure that there is some payment provider case because upi txn take only seconds to complete .

i submitted my phonepe txn receipt , my bank txn receipt, my bank statement , my bank chat message and they are still saying they can't find the txn how is this possible . Clearly they are doing fraud here

Hi,

We kindly ask you briefly describe your issue including ID number and contact Support Team via email - support@parimatch.in We do everything in our power to assist you with your requests as soon as possible.

Dear Sachin45,

Could you please provide your player's ID and contact Customer Support in the meantime? Have there been any developments since our last communication?

I have sent them more than 25 email and submitted everything they ask like statement txn recipt even i submitted my bank chat replies etc etc. Still they are saying ask your bank what is this ....

My bank has already contacted receiver bank which is state bank of india . And receiver bank has said that the service has been delivered to you so we can't allow chargeback request because the service has been delivered by merchant ..

Now obviously bank don't lie on written document so it clearly shows that payment provider of parimatch team is doing fraud .

More than a month they can't find txn wow ... sir for your kind information any upi payment which get pending or if any issue with receiver bank it settles within 5-7 days max...

And moreover my txn was successfull as you can see in all the screenshot ..

so your payment provider has received money and it's your problem that he is doing fraud with you . You should credit with proper compensation but i am asking you atleast deposit the fund I send you .

Thank you very much, Sachin45, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Sachin45,

I'm Michal and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Parimatch Casino IN to join the conversation.

Dear Parimatch Casino IN,

Can you please provide more information on the player's missing payment? Was the payment not received from your side at all?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Michal,

Please address the issue to support team. We kindly ask briefly describe your issue including ID number and contact Support Team via email - support@parimatch.in

The Support team does everything in our power to assist with incoming requests as soon as possible.

Best regards

Dear Sachin45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Sachin45,

Has the casino team managed to resolve the matter? Can we regard your complaint as resolved?

Although it seems as though this issue has been solved with the casino team, unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint. The player can reopen this complaint at any time.

Best regards,

Michal

Casino Guru