HomeComplaintsParadise 8 Casino - Player complains about unsuccessful deposits.

Paradise 8 Casino - Player complains about unsuccessful deposits.

Amount: €50

Paradise 8 Casino
Safety Index:Very low
Submitted: 24 May 2022 | Case closed : 11 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Paraguay has tried to make a few deposits, but they have not been successful. The case was closed since the player stopped responding.

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2 years ago
Translation

I can't make any type of deposit, neither with cards nor with bitcoin, they don't work and I've tried a thousand times, and the support is lousy, they don't give me a solution.

Automatic translation:
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2 years ago

Dear cesar4443,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful deposit to your Paradise 8  Casino account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear cesar4443,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago
Translation

No, I have never been able to make a deposit, it does not work for me to deposit by card, nor by any cryptocurrency, and it does not work by any other means either, when I try to deposit bitcoin I get "transaction not processed" I do not see any address

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2 years ago

Thank you for your reply, cesar4443. Could you please clarify the dispute value? Has it (€50) been deducted from your bank account/payment method?

Moreover, I still haven't received the communication between you and the casino.

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2 years ago
Translation

The value is 50 EUR and I already contacted paradise8 live support but they don't give me a solution.

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2 years ago

Is it the amount you would like to deposit?

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2 years ago
Translation

The amount that I would like to deposit is 25 EUR to be able to verify my account and make frequent withdrawals, but I cannot because any payment method only with cryptocurrencies does not work for my country, but it does not work for me by that means either.

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2 years ago

Are there any winnings being held in your account because you cannot make a deposit?

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2 years ago
Translation

yes, I have 50 EUR of profit, but I need to make a deposit to withdraw it, and neither method works.

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2 years ago

Ok, I understand now. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello cesar4443.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

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2 years ago

Hi cesar4443,


Thank you for bringing this to our attention.


As an online casino, simple and easy deposit procedures are a priority. I don't know any casino that will stop players from depositing.


That said, we're happy to look into what is happening.


As for credit card deposits, we cannot control reasons for which card is rejected. The attempts you've made have failed with the processor due to your bank rejecting the transaction. Unfortunately some banks are very restritive and since we use an offshore processor, you bank does not allow the processor to charge your card.


As for crypto, this process is available for all players, regardless of their country.


It appears you are encountering a technical bug, so we have contacted the crypto processor to review the situation. We will mark this issue as high priority, so we hope to have an udpate soon when the crypto issue is fixed.


We thank you for your patience with this matter and kindly ask for your patience while we resolve the technical issue.


Best regards,


Paradise8 Management

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2 years ago

Hi cesar4443,


Good news. The Tech Department discovered the reason for the error and have already issued a fix.


You can try again to deposit with Bitcoin.


Thank you for your attention.


Paradise8 Management

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2 years ago
Translation

Thank you so much

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2 years ago

Hi cesar4443.

Please, could you confirm that your issue was resolved?

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2 years ago

Dear cesar4443,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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