The player from Germany requests permanent account closure due to gambling addiction but has faced difficulties with the casino, which only imposed a 30-day ban despite multiple requests and attempts to communicate. After the temporary ban, the player re-deposited and continues to seek a permanent solution without a response from the casino.
PalmSlots Casino - Player's account remains open despite self-exclusion request.
Amount: €650
PalmSlots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
6d 20h 19m 19s
Case summary
3 hours ago
Public
Public
8 hours ago
Translation
Dear Team, I need help. I have been trying for a long time to get this casino to ban me due to gambling addiction. Despite various emails, contact with live chat, and certain "VIP Managers" (who even tried to change my mind with offers and free spins, even after I mentioned I am a gambling addict), I was only banned for 30 days. After receiving the confirmation email about the 30-day ban, I replied again and explicitly requested that my account be permanently closed due to gambling addiction. Unfortunately, there was no further response, and after 30 days, I had access again. Since then, I have deposited a total of 650 euros (from October 14th to October 17th, 2024). In the meantime, I have again requested via email and live chat to have my account banned. I consistently emphasize that it is due to gambling addiction. Unfortunately, nothing happens. I no longer have the old emails with the first requests and the 30-day ban, only the current ones. But if the casino would finally react, they would be able to trace it. I see that I'm not the only one with this problem. I just want my account to be closed. Best regards.
Automatic translation:
Public
Public
3 hours ago
Dear milasun,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PalmSlots Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share the communication from you to the casino in which you explicitly informed the casino about your gambling problems? (the earlier the communication the better)
- Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here. Please include any responses from the casino.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
milasun has 6d 20h 19m 19s to reply
