The player from Bulgaria is experiencing difficulties withdrawing her winnings due to ongoing verification.
Palms Bet Casino - Player’s struggling to complete the account verification.
Amount: 20,000 лв
Palms Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Hello Amber.
I absolutely appreciate that you shared your experiences with the Casino Guru team. Since you have already provided the casino with documents, they should specify if there is something insufficient. Please, have you received further information?
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3 years ago
We will also try to get in touch with the casino to find more info about your situation.
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3 years ago
Dear PalmsBet Casino team.
Please, could you provide us with more information? What document the player has to provide you with?
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3 years ago
Dear Amber.
Please, have you provided the casino during the registration the PIN that does not correspond to any of the provided documents (as they have stated)?
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3 years ago
Dear Amber.
During the registration, you have to fill either PNF (personal number of a foreigner) or EGN (Personal identification number), the casino team is stating that there is a mismatch between the number you have stated and the one which was provided in your verification documents? Please could you confirm their statement, or should we require the evidence?
Be aware, that you fill in false or incorrect personal information while you register in any online casino, you are not able to verify the account, therefore you are not able to withdraw any of your winnings.
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3 years ago
Dear Amber.
Could you contact the casino support and ask what were your registration details (some screenshot where it is possible to see your PNF or EGN used in registration)?
When you receive something relevant, please, could you forward it to my email address with your verifications documents included?
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3 years ago
Hello Amber.
The casino team has just informed me that they have sent the email with the required info. Please, could you forward it to me as I have mentioned above?
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3 years ago
Dear Amber.
Please, be aware that we do not tolerate aggressive types of behaviour and if you cannot refrain from it, we will be forced to reject your case.
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3 years ago
Dear Palms Bet Casino team.
Please, could you provide us or the player with valid proof sustaining your claims that she registered with different PIN information than during the verification procedure?
Until this day, we have not received anything relevant. Be aware that if you fail to provide the required information, we will be forced to close this case as unresolved.
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3 years ago
Dear Amber.
I have just been informed by the casino representative that they have provided you with a screenshot of your account. Please, could you forward it to my email address?
