The player from Bulgaria is experiencing difficulties withdrawing her winnings due to ongoing verification.
This post has been made private by Casino Guru, as requested by the player.
This post has been made private by Casino Guru, as requested by the player.
This post has been made private by Casino Guru, as requested by the player.
This post has been made private by Casino Guru, as requested by the player.
This post has been made private by Casino Guru, as requested by the player.
This post has been made private by Casino Guru, as requested by the player.
This post has been made private by Casino Guru, as requested by the player.
This post has been made private by Casino Guru, as requested by the player.
This post has been made private by Casino Guru, as requested by the player.
This post has been made private by Casino Guru, as requested by the player.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
Hello Amber.
I absolutely appreciate that you shared your experiences with the Casino Guru team. Since you have already provided the casino with documents, they should specify if there is something insufficient. Please, have you received further information?
Hello Amber.
I absolutely appreciate that you shared your experiences with the Casino Guru team. Since you have already provided the casino with documents, they should specify if there is something insufficient. Please, have you received further information?
We will also try to get in touch with the casino to find more info about your situation.
We will also try to get in touch with the casino to find more info about your situation.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
Dear PalmsBet Casino team.
Please, could you provide us with more information? What document the player has to provide you with?
Dear PalmsBet Casino team.
Please, could you provide us with more information? What document the player has to provide you with?
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
Dear Amber.
Please, have you provided the casino during the registration the PIN that does not correspond to any of the provided documents (as they have stated)?
Dear Amber.
Please, have you provided the casino during the registration the PIN that does not correspond to any of the provided documents (as they have stated)?
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
Hello Amber.
I am still evaluating the case, I will get back to you asap.
Hello Amber.
I am still evaluating the case, I will get back to you asap.
Dear Amber.
During the registration, you have to fill either PNF (personal number of a foreigner) or EGN (Personal identification number), the casino team is stating that there is a mismatch between the number you have stated and the one which was provided in your verification documents? Please could you confirm their statement, or should we require the evidence?
Be aware, that you fill in false or incorrect personal information while you register in any online casino, you are not able to verify the account, therefore you are not able to withdraw any of your winnings.
Dear Amber.
During the registration, you have to fill either PNF (personal number of a foreigner) or EGN (Personal identification number), the casino team is stating that there is a mismatch between the number you have stated and the one which was provided in your verification documents? Please could you confirm their statement, or should we require the evidence?
Be aware, that you fill in false or incorrect personal information while you register in any online casino, you are not able to verify the account, therefore you are not able to withdraw any of your winnings.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
Dear Amber.
Could you contact the casino support and ask what were your registration details (some screenshot where it is possible to see your PNF or EGN used in registration)?
When you receive something relevant, please, could you forward it to my email address with your verifications documents included?
Dear Amber.
Could you contact the casino support and ask what were your registration details (some screenshot where it is possible to see your PNF or EGN used in registration)?
When you receive something relevant, please, could you forward it to my email address with your verifications documents included?
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.
This post has been made private by Casino Guru, as requested by the player.
Hello Amber.
The casino team has just informed me that they have sent the email with the required info. Please, could you forward it to me as I have mentioned above?
Hello Amber.
The casino team has just informed me that they have sent the email with the required info. Please, could you forward it to me as I have mentioned above?
This post has been made private by Casino Guru, as requested by the player.
Dear Amber.
Please, be aware that we do not tolerate aggressive types of behaviour and if you cannot refrain from it, we will be forced to reject your case.
Dear Amber.
Please, be aware that we do not tolerate aggressive types of behaviour and if you cannot refrain from it, we will be forced to reject your case.
Dear Palms Bet Casino team.
Please, could you provide us or the player with valid proof sustaining your claims that she registered with different PIN information than during the verification procedure?
Until this day, we have not received anything relevant. Be aware that if you fail to provide the required information, we will be forced to close this case as unresolved.
Dear Palms Bet Casino team.
Please, could you provide us or the player with valid proof sustaining your claims that she registered with different PIN information than during the verification procedure?
Until this day, we have not received anything relevant. Be aware that if you fail to provide the required information, we will be forced to close this case as unresolved.
This post has been made private by Casino Guru, as requested by the player.
This post has been made private by Casino Guru, as requested by the player.
Dear Amber.
I have just been informed by the casino representative that they have provided you with a screenshot of your account. Please, could you forward it to my email address?
Dear Amber.
I have just been informed by the casino representative that they have provided you with a screenshot of your account. Please, could you forward it to my email address?
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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