HomeComplaintsPalms Bet Casino - Player’s struggling to complete the account verification.

Palms Bet Casino - Player’s struggling to complete the account verification.

Amount: 20,000 лв

Palms Bet Casino
Safety Index:High
Submitted: 20 Jun 2021 | Case closed : 21 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Bulgaria is experiencing difficulties withdrawing her winnings due to ongoing verification.

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3 years ago
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3 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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3 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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3 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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3 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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3 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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3 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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3 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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3 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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3 years ago
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3 years ago
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3 years ago

Hello Amber.


I absolutely appreciate that you shared your experiences with the Casino Guru team. Since you have already provided the casino with documents, they should specify if there is something insufficient. Please, have you received further information?


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3 years ago

We will also try to get in touch with the casino to find more info about your situation.

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3 years ago
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3 years ago
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3 years ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
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3 years ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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3 years ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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3 years ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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3 years ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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3 years ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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3 years ago

Dear PalmsBet Casino team.


Please, could you provide us with more information? What document the player has to provide you with?

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3 years ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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3 years ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
3 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
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3 years ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
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3 years ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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Public
3 years ago

Dear Amber.


Please, have you provided the casino during the registration the PIN that does not correspond to any of the provided documents (as they have stated)?

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3 years ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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3 years ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
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3 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
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3 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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3 years ago

Hello Amber.


I am still evaluating the case, I will get back to you asap.

Public
Public
3 years ago

Dear Amber.


During the registration, you have to fill either PNF (personal number of a foreigner) or EGN (Personal identification number), the casino team is stating that there is a mismatch between the number you have stated and the one which was provided in your verification documents? Please could you confirm their statement, or should we require the evidence?


Be aware, that you fill in false or incorrect personal information while you register in any online casino, you are not able to verify the account, therefore you are not able to withdraw any of your winnings.

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3 years ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
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3 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
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3 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
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3 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Public
Public
3 years ago

Dear Amber.


Could you contact the casino support and ask what were your registration details (some screenshot where it is possible to see your PNF or EGN used in registration)?


When you receive something relevant, please, could you forward it to my email address with your verifications documents included?


jozef.k@casino.guru

Edited by a Casino Guru admin
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3 years ago
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This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
3 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
3 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
3 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
3 years ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Private
Private
3 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Public
Public
3 years ago

Hello Amber.


The casino team has just informed me that they have sent the email with the required info. Please, could you forward it to me as I have mentioned above?

Private
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3 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Public
Public
3 years ago

Dear Amber.


Please, be aware that we do not tolerate aggressive types of behaviour and if you cannot refrain from it, we will be forced to reject your case.

Public
Public
3 years ago

Dear Palms Bet Casino team.


Please, could you provide us or the player with valid proof sustaining your claims that she registered with different PIN information than during the verification procedure?


Until this day, we have not received anything relevant. Be aware that if you fail to provide the required information, we will be forced to close this case as unresolved.


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3 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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3 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Public
3 years ago

Dear Amber.


I have just been informed by the casino representative that they have provided you with a screenshot of your account. Please, could you forward it to my email address?

Edited by a Casino Guru admin
Public
Public
3 years ago

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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