The player from Germany had his accounts across the entire platform closed due to an accusation of bonus abuse. After a closer examination, we rejected this complaint as unjustified.
Olympia Casino - Player’s account has been blocked.
Amount: ??
Olympia Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello casino guru,
I recently registered with Olympia and then paid in 50 euros a little later and used the so-called telegram bonus and implemented everything and ended up with 1970 euros on it and then wanted to make a payout which didn’t work because the payout page was constantly loading ..I then contacted live support for help. After a long back and forth and deleting browser history and logging in again, it still didn't work. I waited and tried again a short time later and had to find out that my account was disabled or blocked..I contacted live support again and asked why my account was suddenly blocked because I didn't violate any rules..The support said that the management closed all my accounts with the casino group dama nv and n1 interactive limited due to bonus abuse.. However, I have not violated any bonus rules.. or is it forbidden to use the bonuses offered by the casino group??? I had to enter my bank details via chat so that the money I had won was transferred.. which also happened.. however, I do not understand why my account is closed just because I use the welcome bonuses offered by the casino group and I have a lot and very often at dama and n1 lost money and paid in with and without a bonus and nobody cared how many bonuses I used while I was losing .. but when I won something in the last two weeks I was accused of bonus abuse ??!! For example, I deposited a total of 1950 euros in Bambet Casino, which also belongs to dama nv, and lost almost everything, and with the last 1000 euros that I deposited without a bonus, I risked everything and won my money back...if I lost the 1950 euros would then be fine as long as i lose and if i win my money back or a little more even though i have deposited more than i have withdrawn in the casino group for a long time then it's called bonus abuse and all accounts will be closed... that's how you treat a loyal one paying customers??? Please comment casino guru and tell me what I did wrong.. I didn't do anything wrong and I'm slowly losing trust and think you can only lose if you're a good customer.....
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1 year ago
Dear benzj044,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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1 year ago
Translation
Hello Petronela
No, the money was paid to me. I just wanted to know if the casino group can close my account just because I've used their bonuses they advertise and keep sending me emails about bonus offers.. well then thanks for the clarification petronela.. I mean just because you win legally and bonuses that are offered then closing all accounts is very unfriendly to players and I've also often deposited and lost in the casino groups mentioned.. but no matter if they don't want my money then bad luck.. there are other casinos out there that give much more appreciation and respect to a player.. as long as i was losing i was a good customer.. i would like to finish by asking that the casino group not email me any bonus offers because i keep getting emails from them after my accounts have been closed ..e.g. syndicate sends emails every day and n1 sent something yesterday and rocket casino etc..
Thanks again to casino guru for the quick response and ask you to close the complaint as solved and not dismissed..
Best regards
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1 year ago
Thank you very much, benzj044, for your understanding. I'd like to ask you if you receive promotional offers via emails only. Is there an option to unsubscribe from those offers inside each email?
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1 year ago
Translation
By email and by SMS and I unsubscribed several times but it keeps coming back and today even bitstars
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1 year ago
I wish I could be of more help. If all your winnings were paid out and the only issue is promotional offers, please unsubscribe from all of them and try to block the phone numbers too. Please understand that if no winnings are being held we do not proceed further with cases.
I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.
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