Nordis Casino - Player’s withdrawal has been delayed.

I would like to ask you if you could contact the casino, I have been waiting for 14 days for them to pay me my winnings, they never answer my mail. their live chat doesn't work.

Dear rile15,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if your account was successfully verified already? Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I played with bobus I just turned it as they ask, I don't know if I passed it because I've been playing in this casino for a while, even if I didn't I don't get a chance to say it because I don't get any response from the casino

Thank you very much, rile15, for providing all the necessary information. I will now transfer your complaint to my colleague Veronika (veronika.l@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Nordis Casino to ignore us in our attempts to mediate any kind of issue. Regardless of many several complaints marked "No Reaction Policy" we keep on trying.

Dear rile15,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I would like to ask the representative of Nordis Casino to join the conversation and aid in the resolution of this complaint. Can you please look into the issue?

I hope they get in touch, we're in touch

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon,

We kindly ask you to validated your account, please provide us

the KYC documents on email: kyc@nordiscasino.com

1.Proof of ID ( photo of id,passport or driving license)

2.Selfie with the document you have chosen;

3.Proof of adress (utiliyy bill or bank statement)

4.Proof of transactions..

5.Phone number

 After the documents we will be recieved, your withdrawal will be verified.

Best regards,

Nordis Casino Team!

Dear Nordis Casino team, thank you for your reply.

Dear rile15, please provide the casino with the requested documents and then let us know here.

Here I sent all the documentation, thanks to the casino and Guru, I hope we have solved the problem

Thank you, rile15 for the update.

Dear Nordis Casino representative, please let us know about the outcome of the verification process.

There is no answer, they didn't even look at the mail, so nothing will come of this.. a real disaster, he is not a serious owner, he is just making money and never getting paid

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

It's interesting how many bonuses they send every day just to cheat players. And to answer that they will never.

Dear rile15,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, you can contact Curaçao Gaming authority here (info@gaming-curacao.com or complaints@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Please let me know if you need help with filling the form or how the authority responded if you can do this on your own (veronika.l@casino.guru). I am sorry I could not be of more help on this occasion.

Kind regards,

Veronika