Nordis Casino Review

The player from Bulgaria had deposited 20 euros into her casino account and had received a bonus of 35 euros, but found no funds in her account. Despite having received emails about a successful deposit, she was unable to contact the casino. We had attempted to mediate the issue, despite the casino's history of non-response. However, due to the player's lack of response to our inquiries, we couldn't investigate further and had to reject the complaint.

The player from the Czech Republic could not proceed with a withdrawal at Nordis Casino despite having provided all the necessary KYC documents. The casino had failed to communicate or respond to any messages from the player. The casino representative had claimed that the player did not request any withdrawal and his earnings were still in his balance. The player reported that he could not request a withdrawal as there was no such option in the menu. Despite repeated attempts by the complaints team to contact the casino for clarification and resolution, there was no response. Consequently, the complaint was marked as 'unresolved', which could potentially affect the casino's rating. The player was advised to contact the Curaçao Gaming authority for further assistance.

The player from the Czech Republic requested a withdrawal 4 months ago, supplied all the necessary documentation, but hasn’t received any communication since. The withdrawal is recorded but not refunded in his gaming account. The complaint was resolved as the player got verified and his withdrawal got processed.

The player complained it'd been impossible for him to get verified for 2 months already, the casino only promising to get him verified but apparently, it wasn't happenning. Therefore, he couldn't withdraw the money requested a month ago. There was no reaction to this complaint and it remained unresolved.

The player complained that he'd made two deposits in the same day that never reached his account. The casino said they had never received the funds and that the player should check with his bank. The player contacted Skrill provider who confirmed the transactions had been processed. There were no more updates since then.

The player complained about not being able to withdraw €45 because there were no withdrawal options available in his cashier and the casino support was not responding to his contact attempts. He said the deposit option was working fine and he was getting many promotional offers. A casino representative replied to this complaint and said that ''their team is currently working on solving all these problems'', but the player said it was not working again and again. The final outcome of this issue is unknown.

The player "VASI.DIMA" played at the Nordis Casino and wanted to withdraw his winnings of €3.434. The player had 8 withdrawal requests (3 processed, 5 not processed) but until then he had not received any money. The Nordis casino has not replied to this case yet so we consider this complaint as unresolved.

The player complained about withdrawal issues he experienced when requesting it via his mobile phone, and then about unclear display of money wagered. In the end, the casino apologised for the inconvenience, offered him a different bonus and gave him 24h to fulfill the turnover. The player did so and requested a withdrawal. In the latest update, he said he should be getting paid soon if everything went well. There were no more news.

The player from Poland has been waiting for 10 months for a payment order to be processed, despite numerous chat attempts and emails to casino support. We closed the complaint because the player didn't respond to our messages and questions. The complaint was reopened, since the player contacted us again. Later, we tried to get in touch with a casino representative but there was no response from their side, therefore we were forced to close the complaint as unresolved. A few weeks later, the casino asked to reopen the complaint, which we did, however, it kept ignoring our questions and the player reported no progress with their issue after they submitted all the documents for verification again. Without the cooperation from the casino, the complaint was repeatedly closed as unresolved.

The player from Bulgaria is encountering difficulties withdrawing winnings from a casino despite having submitted all required verification documents including identity proofs. Player asked us to close the complaint and later stopped responding to our messages and questions, therefore the complaint was closed.

The player from Germany attempted to withdraw his winnings. Unfortunately, the withdrawal request has not been processed yet. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.

The player from Brazil receives daily no deposit bonuses for KYC verification. However, despite completing all the requirements, the bonuses do not work due to a wallet connection error. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Czech Republic has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint.

The player from Germany has requested a withdrawal four days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After getting no response from the casino, complaint has been closed as unresolved.

The player from Poland is dissatisfied with the false advertisement for a free bonus. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Azerbaijan has requested a withdrawal four days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After contacting casino and their affiliates we still weren't able to get a response.

The player from Finland has deposited money into casino account but the funds were not credited properly. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

The player from Slovenia has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The casino at first replied to the complaint telling the player to send all the necessary KYC documents, but after that it stopped responding. After two weeks with no response from the casino, we had to close the complaint as unresolved.

The player's withdrawal is delayed for over a month. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from Romania requested a withdrawal, but it has not been processed. The casino has stopped responding to the complaint and was closed as "unresolved". The complaint was reopened, but the casino has not responded, and it was closed as "unresolved" again.

The player struggles to withdraw his balance as the casino is non responsive. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from Portugal has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from New Zealand has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the Czech Republic requested a withdrawal 4 days prior to submitting this complaint. The withdrawal has not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Finland first experienced issues while depositing and now she is not able to withdraw her balance. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player complained about the casino's poor support and no information about the withdrawal they had requested. The player said to had contacted the live chat about it but was not getting any answer. Verification documents sent, bonus wagering requirements cleared, the casino added a no deposit bonus to player's account - this kind of bonus could be received only after verification. The player didn't understand this situation and was worried about their withdrawal request.

The player 'NATASA30' from Greece played in Nordis Casino and requested a withdrawal of 350€. Her account was fully verified but a month later, she still didn´t have her withdrawal. There were no more updates since then.

The player 'ALEXIS9901' from Greece played in Nordis casino and in December 2021 requested a withdrawal of 260€. This complaint has been reopened in January 2022 due to non reception of the money. No information since then.

The player 'ELEFTHERIOS.M' from Greece deposited 50€ and won 1500€ playing slots. He requested a withdrawal of 500€, and later of 900€. via Skrill, however, he didn´t receive his money and the casino told him they couldn't pay him. His account got blocked and he couldn't log in. No information since then.

The player 'Zendini', from Russia, played in Nordis Casino and on 20.09.2021 requested a withdrawal via Skrill. However, they didn´t receive the requested money, and despite trying to contact the casino, the casino was unresponsive. 3 weeks later, neither the money nor response were received and there was no information since then.

The player from the UK is not able to request a withdrawal. Part of her winnings seems to be processed to a payment method that doesn't belong to her. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany requested a withdrawal, but it has not been processed yet. Casino asked the player to send verification documents but his IP address was in the spam list. We’ve reopened this complaint as per the casino's request. Since the casino stopped responding, the status of the complaint went back to "unresolved".

The player from Ukraine has requested a withdrawal in mid-April. It has not been received yet due to an ongoing verification. The player was asked to provide the casino with additional documents. The complaint has been closed as 'unresolved' because the casino stopped responding and cooperating in resolving the complaint.

The player from Portugal accumulated winnings with a bonus, however, the casino canceled them due to this bonus being expired. Unfortunately, we were forced to reject this complaint because the bonus was credited half an hour after depositing and the player just forgot about it.

The player from United Kingdom has been accused of breaching bonus terms by placing bets greater than the allowed ones. Although the casino behaved according to their T&C, the case was closed as unresolved because we were convinced that this case could have been handled better.

The player from Canada is dissatisfied with the withdrawal process. The casino responded to ask the player to complete verification so that the withdrawal could be processed. It seems that the issue may have been resolved, but the player became unresponsive and so the complaint has been rejected.

The player from the UK tried to withdraw his winnings, but the request was canceled because he hasn't finished the wagering requirements. After some time, the issue was resolved and the player received their winnings.

The player's deposit did not arrive for an unknown reason. Eventually the player's deposit was credited to his account, but he then had problems accessing his account to be able to make a withdrawal. The casino replied initially, but as they then became unresponsive the complaint was closed as 'unresolved'. The complaint was later reopened at the request of the casino, who explained that the player couldn't access their account due to a technical problem. The player then received his payment and the issue was resolved.

The player from Portugal requested withdrawal of €1,000, but only received €200. The casino claims that players' winnings are being investigated. Although the casino did not reply directly into this complaint, the player's issue was looked upon and eventually resolved, therefore we closed this complaint as 'resolved'.