The player from Austria would like to close their casino account. Player’s complaint has been resolved successfully.
Nomini Casino - Player wishes to close their casino account.
Amount: €4,000
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Dear Guru Team,
and unfortunately Nomini again.
No response to my request to close my account for a week.
The promise is made within 24 hours !!!!! - this casino is a disaster.
LG Tino
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2 years ago
Dear TinoResch,
Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):
I would recommend sending an email including all the relevant information to support-de@nomini.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Everything was done like that but no answer or anything for a week.
Nomini is not performing his duty.
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2 years ago
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Thank you very much for your quick reply!
With best regards, TinoResch
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2 years ago
Dear TinoResch,
Could you please forward those emails to petronela.k@casino.guru? Thank you very much in advance.
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2 years ago
Translation
The account was finally closed.
Thank you for your support,
LG Tino Resch
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, TinoResch, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
