Hello, dear player! We're truly sorry to hear about your experience. Your feedback is very important to us, and we sincerely apologize if you felt misled or let down by the service. We understand how frustrating it can be to deal with delays and unclear communication, and we take these concerns seriously. Please know that this is not the standard we aim to uphold.

If you're open to it, we would appreciate the opportunity to investigate your specific case and try to resolve the situation. Kindly provide your username or contact our support team directly so we can look into it further.

Best regards,
Gizbo Casino