The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €180
Nomini Casino
Safety Index:Very highSafety Index
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9.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I requested a withdrawal on 5/11. Today is May 17th and it's not even edited yet and I can still cancel it. In LiveChat you will only be put off, please be patient. To me it looks as if the casino is speculating that the money will be gambled away again. 3 working days have passed.
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2 years ago
Dear wilson2018,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
The terms and conditions say 25 hours max 3 working days..... I would not play in any casino where it says that the payout takes 14 days. For me the casino speculates that you will void your winnings because I can still do that and others should know that. Furthermore, the casino doesn't keep its customers that way..... Because you don't pay anything before the winnings are paid out.
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2 years ago
I fully understand your frustration, wilson2018. However, please note that we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Dear wilson2018,
Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
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2 years ago
Translation
Payment has been made..... THANK YOU SO MUCH
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2 years ago
Awesome news, wilson2018. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
