The player from Germany requested a withdrawal and waited more than 2 weeks for processing before they submitted a complaint. The player has confirmed that he has received payment approximately 3 weeks after submitting the withdrawal request. The complaint is resolved.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €300
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I've been waiting for my payout for 17 days. I will definitely never play at this casino again!
Automatic translation:
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2 years ago
Dear shox2k17,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
No, I haven't made a payout yet. I have not yet been asked to verify myself. I contacted live chat 2 times to inquire about my withdrawal. I was told twice there that I had to be patient.
Automatic translation:
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2 years ago
Thank you for your reply, shox2k17. Have you accumulated your winnings with or without an active bonus? What is the current status of your withdrawal request? Is it marked as pending or processed in your account?
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2 years ago
Translation
I played with bonus. The payout is pending.
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2 years ago
Thank you very much shox2k17 for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello, shox2k17,
I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Nomini Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Nomini Casino Team,
Could you please state the reason why the player's withdrawal has not been completely processed yet and what is the estimated time frame for processing the payment? Why the player's verification has not been done?
Thank you in advance for providing the information.
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2 years ago
Great news! Thank you, shox2k17, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds.
As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
