The player from Germany requested a withdrawal a few days ago, but it’s been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
I've been waiting for my payout for many days and I'm fed up. They should watch that the coal is transferred. The deposit is finally also in a few seconds that should the net withdrawal take longer than 3 days.
Dear Patrick,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Have you ever made a successful withdrawal before? Could you please clarify when exactly you requested this withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina