HomeComplaintsNomini Casino - Player’s withdrawal has been delayed.

Nomini Casino - Player’s withdrawal has been delayed.

Amount: €120

Nomini Casino
Safety Index:Very high
Submitted: 07 Jan 2022 | Case closed : 25 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany requested a withdrawal a few days ago, but it’s been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I've been waiting for my payout for many days and I'm fed up. They should watch that the coal is transferred. The deposit is finally also in a few seconds that should the net withdrawal take longer than 3 days.

Automatic translation:
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2 years ago

Dear Patrick,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you ever made a successful withdrawal before? Could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Patrick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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