Thank you for the email and evidence, Nomini Casino Team.
Dear fotis23,
The casino team has provided evidence indicating that the €8000 withdrawal was unsuccessful due to incomplete wagering of your deposit at the time. You were informed about this by the casino team. Subsequently, you continued to play and unfortunately lost all the funds. Following this, you approached the casino support team, seeking compensation for your losses. Despite not being obligated to do so, the casino team, as a gesture of goodwill, has furnished you with €2000. All of these details were communicated to you about a year ago, prompting my curiosity: why have you submitted your complaint to us with such delay?
Upon thorough examination of the information, it is evident that the casino team not only adhered to their terms and conditions but also went above and beyond by refunding a significant amount of your lost funds. Consequently, I find no merit in your complaint and am compelled to reject it.
Is there anything else I can assist you with?
Thank you for the email and evidence, Nomini Casino Team.
Dear fotis23,
The casino team has provided evidence indicating that the €8000 withdrawal was unsuccessful due to incomplete wagering of your deposit at the time. You were informed about this by the casino team. Subsequently, you continued to play and unfortunately lost all the funds. Following this, you approached the casino support team, seeking compensation for your losses. Despite not being obligated to do so, the casino team, as a gesture of goodwill, has furnished you with €2000. All of these details were communicated to you about a year ago, prompting my curiosity: why have you submitted your complaint to us with such delay?
Upon thorough examination of the information, it is evident that the casino team not only adhered to their terms and conditions but also went above and beyond by refunding a significant amount of your lost funds. Consequently, I find no merit in your complaint and am compelled to reject it.
Is there anything else I can assist you with?