Nomini Casino - Player’s experiencing difficulties withdrawing their winnings.

Good time of the day! I encountered a payment problem in this casino! They promised to process the payment in 3 days, nothing happens during this time, they ask to wait more, different support service operators give different misinformation, blatantly lie, one said that the processing takes place from 3-5 days, although it is written in the rules that 3 working days, then the financial department makes payments from 6 a.m. to 5 p.m. GMT, the operator told me that they work all over the world, so wait until the end of the day until 00:00 this is another deception, another operator said that it wasn’t owns information from the financial department, however, he confirmed that the money was not transferred for payment to my bank! they say wait a few more days! they violate their own established rules, I read dozens of reviews with a similar statement, what to do!?!?

Dear Pufabass,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"this is just not a likely casino, scammers which I have not seen before! the support service gives incorrect information, lies at every step! it is said that the payment processing is 3 working days, the agent tells me that not 3 but 3-5 days, I ask you to send where this is indicated in the rules, he sends me and it clearly says 3 working days, filed for payment on 15.12 and nothing! people where to file a complaint / claim?"

"Hello, I played at Nomini without a bonus.

My name is Andrejs i have same problem as BJörn

I have been waiting for my

withdrawal 5 days.

The live chat always tells me to wait.

Then I found out about the casino and their payouts and there are a lot of people who are hoping for their payouts.

They always lying,i think they not pay in 1-2 weeks!you need to file a complaint with the court and close this casino!

Depositing is quick, but when it comes to withdrawing, months go by!

I ask for quick help."

I fully understand your frustration, Pufabass. I will set the timer for additional 10 days and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience and understanding that submitting new complaints regarding the same issue won't speed up the process.

A week has already passed since the moment of submission for payment! The payment has not been processed by the financial department! The support service does not explain anything, they ask to wait some more time! Neither support nor kyc responded to my emails, not one! The time of payments is clearly indicated in the rules of the casino 3 working days, this time has passed for a long time, on the basis that this is not an isolated case! I ask you to immediately deal with this situation! These are scammers!

As I mentioned earlier, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Therefore, I will set the timer for additional 6 days allowing the casino two weeks to process the payment, and if there’s no development by Wednesday next week, we will intervene. Thank you in advance for your patience.

Thank you very much, Pufabass, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Pufabass!

I will take care of your complaint from now on. I'd like to invite representatives of Nomini Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.  

Good day,

Thank you for reaching out.

First of all, we would like to apologize for the delay. You can be sure that we are doing our best to process the payments as fast as possible. We are always working on improving the procedure and we highly appreciate the feedback from the players.

Unfortunately, as we informed the player via email, the payment was indeed rejected by the provider. As the player used the Bank that is located in one of the restricted territories for the withdrawal request, they were unable to process the payment. We offered the client to use the Bank of the country they are located at and registered as a resident at. However, the client played down the winnings.

We hope the above clarifies the situation.

Please feel free to contact us if you have any additional questions.

Sincerely,

Nomini.com

I lost my winnings because I didn’t want to wait for an indefinite time because your casino is awful! I’ve never seen such a mess and lack of respect! I hasten to notify you that, according to your rules, citizens and residents of certain countries, including Lithuania, are not allowed to place bets and play in a casino (I am not a citizen, not a resident of Lithuania) about the fact that you cannot pay to payment systems of Lithuania, nothing is specified in the rules! you contradict your own rules! as well as promise quick payments and then deliberately wasting time , your support service gives different information, and is blatantly lying! your e-mail does not respond to letters! in general, your service is below 0! and I do not want to deal with you anymore!

I submitted a withdrawal request to the same payment system with which I made a deposit, and this is quite logical!

Hello all,

Thanks to Nomini Casino for your reply. Pufabass, I am sorry your expectations about the payment haven't been met, but please be aware that it's not necessarily the casino's fault that the payment can't go through. Casinos use 3rd party providers that have their own rules for which transactions are allowed and which are not. It's standard practice to offer you an alternative payment option if the one from Lithuania didn't work. The casino's offered solution was what I would advise as well.

I am sorry I can't be of more help to you in this case. After you lost your winnings there is not much we can do for you.

You know, read the reviews of people on other sites and you will see that cases like mine are not the only ones, there are at least dozens of them!

The casino promises fast payments, but in fact it violates its own established rules, the processing of payments is delayed from 10 days instead of the promised 3 working days! I played with payment systems available to me, and I don’t have any others! Living in another country I am not obliged to have a local bank account! at least if they could not withdraw money to the Lithuanian account, they could inform this in advance and not after 14 days, assuring that my payment was verified and will be paid! they could offer several alternative payment methods, which they did! they deliberately pulling time so that gamblers lose their money! I will write everywhere, about the honesty and loyalty of this casino, let people know!

Hello,

I fully understand your point of view. Please understand as well that for players’ withdrawals, casinos are not obligated to use the method player used for the deposit.

Since you've already played down your winnings, We are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.