Nitro Casino - Player's winnings have been capped.

Hello, I deposited on this site around 8000 PLN somehow made back 7500 PLN, then proceded to withdraw it ..

Next day i'v got an email from them, thats said i have free cash on my balnce ''as a bonus '' it was 300 PLN.

I spinned it on 40 PLN and again somehow won 40000 PLN,then spinned it for some time till i end up with a 32000 PLN again i proceded to withdraw it .

Next day it was 15 PM im getting on my account to check if they sent my money, to my suprise my ballance was reduced by 33000 PLN and i ended up with 1,900 PLN on my account . I contacted support they said they reduced my balance due to me braking rules of casino which was bet size when spinning on bonus.

Even so i have lost 5,500 PLN which was in any way,shape of form connected to a bonus money that i have won and ended up with after i have tried to withdraw it .

Casino won't give my money back and so i would like to report it further, so more people won't end up in situation that im in right now.. basically me being scammed .

Cassino could cap bet size on bonus but they won't do it so they can steal money after it.

In conclusion ballance that i had tried to withdraw 35500 PLN

balance that i ended up with 1900 PLN

Best Regards:

Dawid C***

Dear xai97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you accumulated 7,500 zł without an active bonus and that these winnings have also been confiscated?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

i Was withdrawing 7500 pln , then Iv got an e-mail from casino few h later about free cash on my balance i Deicided to spin it couple of times, until I hit this big win (40000pln) after completing a bonus, I spinned more till I ended up with a 28000PLN.I cancelled my withdrawal 7500 PLN and decided to withdraw all that I had in my balance . The problem is money that i spinned got back to casino anyway but they took also my 5,500k PLN , wich wasnt the money that i obtained from bonus . They decided to leave my deposit that made me win those 7,5kpln which was 1,9k , in conclusion they stole 5,550 PLN . Not even gonna comment about the bonus because that’s ridiculous that you can bet more on slots when it should have been capped to maximum available bet size .

best regards

Thank you for your reply, xai97. Have you received any explanation from the casino stating the reason why the first winnings were also confiscated? Please, forward it to kristina.s@casino.guru. Thank you.

I did not get any information from them and contacted them 4 times already .

They also added new terms and conditions which’s I’m scared to accept. I contacted ecogra about this case . Because as you can see form email that I sent clearly shows my withdrawal of 7500 PLN

+ if ecogra will act ony my behalf im thinking about taking it to the court and fight for my money also for compensation.

Ofcourse if casino won't cooperate

After 2 weeks they payed my money back due to me reacting to that case instantly.

good question is , if the withdraw will come through . We will see.

Thank you very much for the updates. Do I understand correctly that you have already requested a withdrawal of your winnings?

If yes, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear xai97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.