Nitro Casino - Player alleges RTP manipulation by the casino.

The casino manipulates the rtp and doesnt make it clear to players. PlaynGo slots manipulated from 96% down to 94%, making them completly different and a scam. We need to go at the providers of the slots, how they can be allowed to do this is crazy. Pure ripoff and theft from players. Glad that I noticed on time.

Dear Doobz, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards, 

Veronika

Det var din kollega som tyckte att jag skulle starta ett klagomål istället, om jag kunde bevisa att de sänker RTP. Och det kan jag. Jag har skärmdump på att de sänker rtp. Så ska jag ta det här eller på en review?

Och jag hoppas du förstår Veronika, att manipulera slots och sätta ett lägre rtp än det som levereras från tillverkaren är extremt fult och för spelaren är det en katastrof! Självklart handlar det om tur men om casinot sänker dina chanser till att vinna medvetet så är det en bluff!

Thank you for your email. Please note that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can either be an extensive game history consisting of thousands of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games.

It is also necessary to mention that the RTP shown on the casino's website changes according to the players' recent winnings/losses ratio. Usually, the statistics are reset once per day or once per week.

If you truly feel that you've been deceived, please forward your entire gaming history in Excel format and any further evidence to veronika.l@casino.guru.

Dear Doobz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.