NineCasino - Player's deposit is missing from the account.

Έκανα κατάθεση 50 ευρώ, δεν μπήκαν ποτέ στον λογαριασμό μου και από την άλλη χρεώθηκε η κάρτα μου με περίπου 60 ευρώ.Τα 50 ευρώ δεν εμφανίστηκαν ποτέ στον λογαριασμό, έστειλα κάποια δικαιολογητικά από την τράπεζα,όπως μου ζητήθηκε, αλλα από οτι κατάλαβα δεν έχουν σκοπό να μου τα γυρίσουν πίσω. Έχουν περάσει κάτι παραπάνω απο 6 μήνες και το μονο που μου απαντάνε στα μηνύματα που τους στέλνω,περίπου 10 maol,είναι ότι προωθούν το έτοιμα μου και οτι πρέπει να περιμένω.Να αναφέρω ότι ρώτησα την τράπεζα μου,και μου είπαν πως τα λεφτά έχουν μεταφερθεί κανονικά.Οι άνθρωποι είναι απατεώνες και το μόνο που θέλουν είναι να κοροϊδεύουν τον κόσμο. Μείνετε μακριά.

Dear christofan4,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Nine Casino. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. Since you stated that you already contacted your bank, please forward the proof of your deposit, your bank statement from the month you deposited money to the casino, the communication with your payment provider, and the communication with the casino to veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear christofan4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for the file. Could you also forward me the communication between you and the casino, please? Also send me the communication between you and your bank (veronika.l@casino.guru).

Σας το έστειλα στο mail μέσω του mail μου ch***@gmail.com

Με την τράπεζα μίλησα μεσω καταστήματος. Εσείς δεν μπορείτε να δείτε δηλαδή τα χρήματα που παίρνετε απο τους πελάτες σας. Σας εχω στείλει τα έγγραφα εδω και μισό χρόνο και δεν γίνετε τίποτα. Γιατί να εχω συνομιλία μέσω μειλ με την τράπεζα μου.

Σας έστειλα στο μειλ την συνομιλία με την υποστήριξη σας

Thank you very much, christofan4, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ευχαριστώ πολύ αναμένω εξελίξεις

Hello christofan4,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Wild Pharao Casino to join the conversation and participate in the resolution of this complaint.

Dear NineCasino,

Can you please provide an update on the status of the player's deposit?

Thank you.

Kind regards,

Tomas

Casino.Guru

Hello

We kindly ask you for extension of timer

Best regards,

NineCasino Team

Πόση θα είναι αυτή η παράταση; Γιατί ήδη περιμένω απο της αρχες Ιουλίου

Dear christofan4,

Thank you for contacting us regarding your inquiry! We are truly sorry for the inconvenience. Your case is still being processed, but we will try to provide you with an answer shortly.

If you have any additional information or details that could assist us in expediting the resolution, please feel free to share them. Your satisfaction is our top priority, and we are committed to ensuring a swift and satisfactory resolution.

Best regards,

NineCasino Team.

Hello

We kindly ask you for extension of timer

Best regards,

NineCasino Team

I apologize for the delayed response. I'll be handling this complaint for now. I regret any inconvenience this may have caused.

Dear NineCasino team,

Could you please advise if there has been any development? Any supporting evidence can be forwarded to petronela.k@casino.guru.

Thank you in advance.

Dear christofan4,

We apologize for the long wait for a response regarding your issue. The specialists have found a solution and have credited your deposit to your gaming account.

We are sorry for the delay and wish you good luck.

Best regards,

NineCasino Team.

Ευχαριστώ πολύ,και κυριως την casino guru, για την βοήθεια να παρω τα λεφτά μου πίσω

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, christofan4, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru