Thank you for your response and the provided evidence, NineCasino Team.
Dear albertorgpi10,
After reviewing all the information provided by the casino representative, we are no longer able to pursue your case. As it was mentioned above, you indeed requested two withdrawals of €2,500 and €500, but these were canceled by you. Subsequently, you continued to use the funds for further gameplay, resulting in the depletion of your real money balance. Once your balance reached zero, you requested the closure of your account. Regarding your claim of the casino owing you €35,000, there is no basis for this as all real money funds were fairly lost by you. Therefore, the casino has no obligation to refund you. Furthermore, even if you did not cancel the withdrawals, you would not be able to receive them at that point because you have not completed the full account verification process.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Regards,
Michal
Casino Guru
Thank you for your response and the provided evidence, NineCasino Team.
Dear albertorgpi10,
After reviewing all the information provided by the casino representative, we are no longer able to pursue your case. As it was mentioned above, you indeed requested two withdrawals of €2,500 and €500, but these were canceled by you. Subsequently, you continued to use the funds for further gameplay, resulting in the depletion of your real money balance. Once your balance reached zero, you requested the closure of your account. Regarding your claim of the casino owing you €35,000, there is no basis for this as all real money funds were fairly lost by you. Therefore, the casino has no obligation to refund you. Furthermore, even if you did not cancel the withdrawals, you would not be able to receive them at that point because you have not completed the full account verification process.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Regards,
Michal
Casino Guru