LeoVegas Casino Review

avatarMelody B.
Last updated 08/2026
Safety Index
9.7
User feedbackGreat
39 reviews
avatarMelody B.
Last updated 08/2026

Read our 2026 LeoVegas Casino review for NZ. Find 6,500+ games, get a $1,000 welcome bonus, and see how it rated on our Safety Index.

Pros and cons

  • Excellent reputation and many eGaming awards
  • Popular progressive jackpot slots
  • Live casino tables available 24/7
  • Unique jackpots
  • No withdrawal limits
  • Various responsible gaming options available
  • Highly secure banking options
  • Mobile casino app for Android and iOS
  • Fast withdrawal processing based on players experience
  • Not all games are available for all countries

Casino screenshots

leovegas_casino_homepage_desktop
leovegas_casino_game_gallery_desktop
leovegas_casino_homepage_mobile

LeoVegas Casino Review

LeoVegas Casino has welcomed players since 2012, and New Zealand players can claim 100% up to $1,000 and 3,000 free spins, before jumping into a catalogue of 6,500+ slots and live games. I tested the sign-up process, bonus, and mobile experience at this Very Highly rated casino on our Safety Index to see how it stacks up against other top NZ casinos.

Key facts about LeoVegas Casino

Feature

Details

Licences

Malta Gaming Authority (MGA/CRP/237/2013), plus Ontario, Denmark, and Sweden

Welcome offer

Up to $1,000 cash + 3,000 free spins (New customers only, T&Cs apply)

Game count

6,500+ (including 5,900+ pokies, 600+ live games) from 79 software providers

Top providers

Play'n GO, Pragmatic Play, Games Global

Average withdrawal time

Processed within 24 hours

Payment options for NZ

Apple Pay, Skrill, Neteller, PaysafeCard, Neosurf, Visa, Mastercard, Bank transfer

A roaring first impression at LeoVegas Casino

LeoVegas' experience from the years since 2012 shows, with clear tabs for pokies, live casino, and promotions. Compared with many other NZ casino sites, it has a more established, polished feel.

The welcome offer was the first thing that caught my eye. Up to $1,000 cash, plus up to 3,000 free spins is a generous headline figure. The 20x wagering requirement on eligible slots is lower than the 35x I have seen at casinos like BigClash.

The game lobby also impressed me. With 5,900+ pokies and 600+ live tables, alongside software-driven classics, from providers such as Play'n GO, Pragmatic Play, and Games Global, there is plenty of variety without feeling overwhelming. It is not as vast as Golden Crown's 10,000+ title library, but everything loaded quickly and felt easy to browse.

Where I had to slow down was the bonus terms. The three-day expiry on free spins is short, and I had to read the T&Cs twice to understand how wagering contributions varied by game. Overall, though, my first session felt smooth.

What I loved

  • Strong welcome offer – Up to $1,000 and 3,000 free spins is one of the higher headline offers I have tested for NZ players. The 20x wagering requirement also beats BigClash's 35x.
  • Established MGA licence – LeoVegas has operated since 2012 under the Malta Gaming Authority's oversight, giving it a longer track record than several newer NZ casinos.
  • Fast, varied game lobby – Games loaded quickly across pokies and live casino, and I did not experience any lag switching between providers.
  • Weekly cash and free spin rewards – The loyalty points system converts into free spins or cash up to $600 a week, which rewards regular players beyond the welcome bonus.
  • Very High Safety Index score – LeoVegas scores 9.7 on Casino Guru's Safety Index, one of the higher ratings among NZ-facing casinos, backed by a low complaints ratio and no blacklist presence.

What could be improved

  • Short free spins expiry – Free spins from the welcome offer expire after three days, which is tighter than the 7–10-day windows at some other casinos.
  • Excluded game types on the welcome bonus – Live casino games do not count towards the welcome bonus wagering, which narrows where new players can use it.
  • Smaller selection of providers than the biggest NZ casinos – At 6,500+ games and 79 providers, LeoVegas sits well below Golden Crown's 10,000+ title lobby.

Bonuses and generous welcome offer

Claiming the LeoVegas welcome offer meant opting in and depositing at least $20 within seven days of registering. From there, I had 14 days to wager my deposit and bonus 20x on eligible pokies, since live casino games do not count towards the wagering requirements.

The free spins are worth $0.20 each and are credited on the site's top games, though they expire after just three days, so I made sure to use them quickly. Wagering contributions vary by game, which I found buried in the T&Cs rather than clearly signposted in the offer itself, which was a bit of a disappointment.

Compared with Golden Crown and BigClash, LeoVegas's 20x wagering requirement is one of the more player-friendly terms I have come across. That's even the case when factoring in the free spins window being shorter than I would like when claiming a casino bonus for NZ players.

Bonus highlights

  • Lower wagering requirement – At 20x, LeoVegas's wagering is notably lower than BigClash's 35x on matched funds, making the bonus realistically easier to clear.
  • Large combined offer – Up to $1,000 cash and 3,000 free spins is a substantial combined value for new NZ players, well above many single-deposit offers I have tested.
  • Weekly Big Winners promo – Live casino players can win a $1,000 free chips top prize for the biggest net win at the tables each week, which added a competitive edge to my sessions.
  • Ongoing loyalty conversion – Points earned through play convert into free spins or cash worth up to $600 every week, giving regular players a reason to keep coming back.

Bonus downsides

  • Three-day free spins expiry – This is considerably shorter than the 7–10-day windows offered at some competing NZ casinos, so spins need to be used almost immediately.
  • Live casino excluded – The welcome bonus wagering only applies to eligible pokies, which limits new players who prefer classic tables or live dealer games.
  • Variable spin contribution rates – Wagering contributions vary by game, with pokies contributing the most, table games 10%, and live games nothing at all. I found this information buried in the T&Cs rather than clearly signposted in the offer itself.

Bonus overview

Bonus type

Value/details

Welcome bonus

Up to $1,000 cash + 3,000 free spins across eligible deposits (New customers only)

Ongoing promotions

Weekly Big Winners live casino prize offering weekly loyalty conversion up to $600

Loyalty or VIP rewards

Points earned through play, converted into free spins or cash weekly

Bonus wagering requirement

20x on bonus funds and free spin winnings, on eligible pokies only

Bonus expiry

Three days for free spins with 14 days to wager from a deposit made within seven days of opt-in

Minimum deposit to qualify

$20


Expert tip: Double check the wagering requirements on the bonuses, as many of them don't let non-pokie bets count towards the final required amount.

Ongoing rewards & contests

Beyond the welcome offer, LeoVegas runs a Weekly Big Winners contest, rewarding the highest net win at a live casino table with a $1,000 free chips top prize. I liked that it rewarded skill and luck at the tables rather than just deposit size.

The casino's points system converts ongoing play into free spins or cash worth up to $600 every week. This compares favourably with the flat weekly reload bonuses I have seen at casinos like AllySpin. LeoVegas also runs other rotating promotions including tournaments, live casino offers, and smaller free spin offers.

LeoVegas Casino's game library

LeoVegas offers a broad mix of pokies, live casino titles, and table games. There are 5,900+ slots from providers including Play'n GO, Pragmatic Play, and Games Global, and 600+ live titles from Pragmatic Live, Evolution, and Playtech. That puts it comfortably ahead of many mid-sized NZ casinos, even if it trails Golden Crown's 10,000+ game library.

I tried a handful of Play'n GO and Pragmatic Play pokies alongside a couple of live blackjack tables from Evolution. The ones I tried were Book of Dead, a classic at every casino and worth trying to put it through its paces. I then tried Big Bass Splash, a new title from the Big Bass games lineup from Pragmatic. Everything loaded quickly with no noticeable lag switching between titles. Navigation felt intuitive, with clear categories that made it easy to find both familiar names and new releases.

For a large NZ casino, LeoVegas's lobby strikes a good balance between size and usability. It is not the biggest library on the market, but I did not feel like I was missing out on variety of easy casino games during my sessions.

Game highlights

  • Wide provider spread – Play'n GO, Pragmatic Play, and Games Global headline a lobby that felt consistently high quality across the pokies I tried, drawn from 79 software providers in total.
  • Live tables available 24/7 – Over 600 live games gave me plenty of blackjack and roulette tables to choose from when I felt like playing, ahead of smaller NZ casinos with more limited live offerings.
  • Popular and unique jackpots – LeoVegas is known for its progressive jackpot slots, including its in-house LeoJackpot which is spread across all the games in its jackpot lineup.
  • Smooth performance – I did not experience any lag or crashes moving between pokies and live tables, even during peak evening hours.

What isn't scoring points

  • Smaller than the biggest NZ libraries – At 6,500+ combined games, LeoVegas sits below Golden Crown's 10,000+ titles, so high-volume players may notice the difference over time.
  • Fewer niche categories – I found the pokies browsing tabs a little broader than some competitors, without the niche theme filters some sites offer.

Live casino

With 600+ live games, LeoVegas's live casino is a solid mid-to-large offering for NZ players, ahead of smaller sites, but not quite matching the biggest dedicated live lobbies. I tried a few live blackjack tables during testing, including a couple LeoVegas Exclusive Blackjack tables from Evolution, and stream quality was crisp with responsive, professional dealers.

Their top titles with live dealers include XXXtreme Lightning Roulette and Crazy Time from Evolution, as well as top titles like Mega Wheel Live from Pragmatic Play. Their titles don't skimp on quality, with table game mashups like Monopoly Roll'Em, classic table titles like Big Small Baccarat and poker, and more.

Expert tip: Playing live casino games is great for that real casino feel, but remember that live games only contribute 0-10% towards your bonus wagering requirement.

Play for free

Unfortunately, playing for free at LeoVegas isn't possible without creating an account. If you want to take any of the pokies they have in their lineup for a spin, you can play casino games for free right here at Casino Guru.

Software providers

LeoVegas's NZ lobby is built around top providers, including Play'n GO, Pragmatic Play, and Games Global, as well as smaller bespoke studios like Iron Dog Studio and Octoplay. Play'n GO brings well-known titles with reliable mechanics, Pragmatic Play adds high-volatility slots, and a strong live casino presence can be found in Games Global's stable of studios.

If you know which provider style you enjoy, searching by studio name is the fastest way to find similar games here, as there isn't a provider filter. This is a downside of the game lineup, but not a dealbreaker.

Payments at LeoVegas Casino

LeoVegas covers the casino payment essentials for NZ players, with Apple Pay, Skrill, Neteller, PaysafeCard, and Neosurf all available. That is a reasonably focused list compared with some casinos, though it lacks the wider range of e-wallets and crypto options at larger NZ sites.

Minimum deposits range from $10 for Apple Pay and Neosurf up to $30 for PaysafeCard, while every method shares a $20 minimum withdrawal. Withdrawals are not capped in NZD, which we would consider one of the casino's strengths. LeoVegas also aims to ensure that withdrawals are processed within 24 hours, which is on the speedier side. However remember that in some cases, like bank transfer, there may be some processing time on the bank's side.

Payment strengths

  • Apple Pay support – A fast, secure option for mobile deposits that some competing NZ casinos still do not offer.
  • Low minimum deposits – A $10 minimum via Apple Pay or Neosurf makes it easy to start with a small, low-risk deposit.
  • Consistent withdrawal minimum – A flat $20 minimum withdrawal across all listed methods is simple and easy to plan around.
  • No withdrawal limit – LeoVegas does not cap withdrawals in NZD, which is a meaningful advantage for high-volume players compared with casinos that impose ceilings.

Weaknesses

  • No visible crypto options – Unlike at some competitors like Golden Crown casino, I did not find any cryptocurrency payment methods listed for NZ players.
  • Limited e-wallet range – Only Skrill and Neteller are offered as e-wallets, fewer than the broader e-wallet lineups at some larger NZ casinos.

Payment limits and withdrawal speeds at a glance

Method

Min. deposit

Min. withdrawal

Withdrawal time (estimate)

Extra information

Apple Pay

$10

$20

24 hours

Fast, no card details stored

Skrill

$20

$20

24 hours

Widely accepted e-wallet

Neteller

$20

$20

24 hours

Widely accepted e-wallet

PaysafeCard

$30

n/a

n/a

Deposit-only prepaid voucher

Neosurf

$10

n/a

n/a

Deposit-only prepaid voucher

Visa and Mastercard

$20

$20

24 hours

Bank may apply charges

Bank transfer

$20

$20

Up to seven business days

Most secure for withdrawals


Expert tip: Choose Apple Pay or Neosurf if you want to make the lowest possible minimum deposit, though remember prepaid vouchers cannot be used for withdrawals.

How to deposit at LeoVegas Casino in five steps

Adding money to your account at LeoVegas is easy – just complete these basic steps to top up.

Depositing money to your account

  1. Log in to your LeoVegas account and head to the cashier.
  2. Select your preferred payment method, such as Apple Pay, Skrill, or Neteller.
  3. Enter your deposit amount, keeping the minimum in mind.
  4. Opt in to the welcome bonus if you have not already done so at registration.
  5. Confirm the transaction. Funds should be available in your account immediately.

Safety and licencing

Casino Guru's Safety Index measures how trustworthy and fair a casino is, based on its history of how it treats players, complaint resolution, transparency, and more. LeoVegas Casino currently holds a Very High Safety Index of 9.7, well above the NZ casino average of around 8.0. It's one of the strongest scores I have seen among NZ casinos which are so established. It has mostly fair terms and conditions, and has a good history for a casino of its size and age.

That score reflects LeoVegas's status as a very large, well-established operator with a low complaints ratio relative to its size, and no presence on any major blacklist. Of the total complaints we've logged, only a handful have ever remained open, with the rest resolved or rejected, which is a strong ratio for a casino of this scale.

LeoVegas has a handful of licences including its MGA licence, and others in Canada's regulated Ontario market, Denmark, and Sweden. It is worth remembering that licensing does not itself affect the Safety Index score, which instead reflects our own independent assessment of the casino's track record.

The T&Cs were mostly fair overall, though three clauses were flagged as not fully player-friendly. These included one where playing restricted games or betting too cautiously while wagering a bonus could lead to confiscation of winnings.

Safety: What gets top marks

  • Very High Safety Index score – LeoVegas scores well above the NZ casino average of around 8.0, reflecting a strong, complaint-light track record.
  • Low complaints relative to size – Out of all logged complaints, only a few have ever been unresolved, a very good ratio for a casino Casino Guru classes as very big.
  • No blacklist presence – LeoVegas does not appear on Casino Guru's blacklist or any other major casino blacklist I checked.
  • Established, multi-licensed operator – Beyond its Malta Gaming Authority licence held since 2012, LeoVegas also holds licences in Ontario, Denmark, and Sweden, reinforcing a long regulatory track record.

What needs work

  • Minor unfair T&C clauses – Our review team flagged three clauses it considers not fully player-friendly, including one where low-risk or restricted-game play during wagering could lead to confiscated winnings.

Expert tip: Our Very High Safety Index score for LeoVegas is a great indicator of their operations being trustworthy, but pay attention to player feedback too.

Mobile casino

LeoVegas offers both a responsive mobile site and a dedicated online casino app, which isn't always the case with online mobile casinos for NZ players. Loading the site on a phone and tablet, menus felt clear and touch-friendly, with quick access to pokies, live casino games, and the cashier without excessive scrolling.

Because LeoVegas is built with mobile in mind, all its games ran well on my phone. I loaded up Big Bass Splash from Pragmatic Play, and was able to play the game without any lag, and it resized nicely between portrait and landscape modes. All games on the site work on your browser, so there's no need to worry about compatibility.

Though the site works well on mobile, there is the minor downside of the layout being a bit cluttered on smaller screens. That being said, it's a very minor downside.

Mobile highlights

  • Dedicated app for Android and iOS – LeoVegas offers a native app on both major platforms, giving players more flexibility than casinos offering only a mobile site.
  • Clean, responsive layout – The mobile browser experience mirrored the desktop site closely, with no missing features I could find during testing.
  • Fast game loading – Pokies and live tables loaded quickly on mobile data, without the lag I have experienced on some competing sites.

What could be improved

  • A bit cluttered – Although everything ran well, I found the layout of the site to be a little bit busy. It made it harder than at other sites to find the games I was looking for.

Customer support

LeoVegas offers 24/7 live chat support in English, alongside a dedicated Frequently Asked Questions (FAQ) page and a support email address for NZ players. The page managed to answer most of the major queries straight away. I wanted to know how the verification process works, what payment methods I could use to deposit, and even information on how they keep my data safe.

Our own review team contacted support directly as part of its casino review process and rated the experience good, which I can confirm after having checked it out myself as well. The live chat in particular was super fast, connecting me within a couple of minutes to an agent to answer my questions.

Good experiences with customer support

  • Round-the-clock live chat – 24/7 availability in English puts LeoVegas ahead of casinos offering only limited support hours.
  • Rated good from start to finish – When our review team contacted support directly to test quality, the experience was rated good, a solid baseline before I tested it myself.
  • Dedicated FAQ page – A detailed FAQ section meant I could resolve some basic questions without needing to contact an agent directly.
  • NZ-specific support email – Having a support email at support-nz@leovegas.com specifically for NZ players, is a helpful touch not every casino in this market offers.

Weak points

  • No phone option – Although it's less common now, it's nice to have the ability to phone in to customer support and sort things quickly, which is missing from LeoVegas.

How we tested

Channel

Response time

Live chat

1–3 minutes

Email

Within 24 hours

How to register, claim, play

Signing up at LeoVegas was straightforward and took less than five minutes. I registered an account, verified my details, opted in to the welcome offer, and made a qualifying deposit before starting to play.

How to register

  1. Click sign up and enter your personal and contact details.
  2. Verify your email address and confirm you are 18 or older.
  3. Opt in to the welcome bonus before making your first deposit.
  4. Deposit at least $20 within seven days of registering to activate the offer, if you want to claim it.
  5. Start playing eligible pokies, keeping the 20x wagering requirement in mind.

Expert tip: Keep the $20 minimum deposit and three-day free spins expiry in mind before you begin, as both affect how quickly you will need to act on the offer.

Final verdict – a well-rounded mobile casino for NZ players

LeoVegas brings a decade-plus track record, a 20x wagering welcome offer worth up to $1,000 and 3,000 free spins, and a 6,500+ game library covering pokies and live casino. Gameplay felt smooth throughout testing, and the mobile app and responsive site both performed well.

Safety-wise, its Malta Gaming Authority licence, additional licences in Ontario, Denmark, and Sweden, and a Very High Safety Index score all point to a well-established, trustworthy operator.

It's ahead of close NZ competitors like Slotbox on that metric. Support felt responsive via 24/7 live chat, and our own testing backs that up with a good rating. The sign-up process had no real hurdles. To back it all up, its Very High Safety Index score is a seal of approval from us on the basis of its good operational history.

If you value a lower wagering requirement and an established licence over having the single biggest game library in New Zealand, LeoVegas is well worth considering.

LeoVegas Casino additional facts

  • Company address – Level 7 Plaza Business Centre, Triq Bisazza, Sliema, Malta
  • Available countries – Licensed markets include Malta, Ontario (Canada), UK, Denmark, and Sweden, alongside availability to NZ players
  • Currency support – NZD available for New Zealand players, with no withdrawal limit

Company info

  • Owner LeoVegas Gaming PLC
  • Established 2012
  • Estimated annual revenues > NZ$100,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of LeoVegas Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Mostly fair
Issues found: 3
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Very big casinoVery big group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Very good
Total complaints: 83
Last updatedLast updated
  • Opened 1
  • Unresolved 4
  • Resolved 22
  • Rejected 56
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 11 complaints from other sources. We also took into account 32 complaints about related casinos.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Neutral
    Last updatedLast updated

      There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

      Licensing authorities

      Unfair terms and conditions
      • Playing restricted games while wagering bonuses may forfeit bonus balances
      • Low-risk play may lead to winnings being confiscated
      • Low-risk play may lead to winnings being confiscated

      Games

      Explore the game selection available at LeoVegas Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

      Game types

      Slots
      Roulette
      Blackjack
      Betting
      Video poker
      Bingo
      Baccarat
      Jackpot games
      Live games
      Poker
      Craps and dice
      Keno
      Scratch cards
      eSports betting
      Crash games
      Available: 14 Not Available: 1
      Real Games
      Verified by Gamecheck

      Game providers

      Show all (79)
      • NetEnt
      • Novomatic
      • Nolimit City
      • Apricot (Microgaming)
      • Playtech
      • Play'n GO
      • Blueprint Gaming

      LeoVegas Casino bonuses

      Browse all bonuses offered by LeoVegas Casino, including their no deposit bonus offers and first deposit welcome bonuses. You will see bonuses available to players from your country first, but you can also click the button below to see offers meant for players from other countries. Just keep in mind that you will not be able to use those.

      Max bet
      29% of current bonus value
      Max cashout
      Unlimited
      Wagering
      20x

      Activate in casino account

      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      25x deposit
      Deposit bonus T&Cs apply
      nz
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      20x deposit
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      35x deposit
      Exclusive Deposit bonus T&Cs apply
      nz
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      25x deposit
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      35x deposit
      Deposit bonus T&Cs apply
      nz
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      40x deposit
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      10x deposit
      Deposit bonus T&Cs apply
      nz
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      25x deposit
      Deposit bonus T&Cs apply
      nz
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      20x deposit
      Deposit bonus T&Cs apply
      nz
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      25x deposit
      Deposit bonus T&Cs apply
      nz
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      40x deposit
      Deposit bonus T&Cs apply
      nz
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      20x deposit
      Deposit bonus T&Cs apply
      nz
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      25x deposit
      Deposit bonus T&Cs apply
      nz
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      40x deposit
      Deposit bonus T&Cs apply
      nz
      Max bet
      29% of current bonus and deposit value
      Max cashout
      Unlimited
      Wagering
      20x deposit

      Payments

      Browse an overview of payment methods supported by LeoVegas Casino, along with related limits and fees associated with transactions to or from your casino account.

      Payment methods

      Show all (22)
      • Skrill
      • Neteller
      • PaysafeCard
      • Payz (ecoPayz)
      • Mastercard
      • VISA
      • Trustly Pay

      Transaction limits

      Withdrawal limits
      Not limited for NZD
      Win limits
      Unknown

      Currencies

      Traditional

      Supported Fiat currencies.

      NZDCADCLPDKKEURSEK

      Customer support

      Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

      Language options

      Website
      Available in 5 languages
      EnglishGermanSpanishDanishSwedish
      Live chat
      Available in 5 languages
      EnglishGermanSpanishDanishSwedish
      Customer support:
      Available in 5 languages
      EnglishGermanSpanishDanishSwedish
      Live chat rating
      Good
      Average response time: 5m
      Last updatedLast updated
      Date and tester
      Response time
      Rating
      29 Dec 2025
      Mirka D.
      5m
      Subpar
      22 Feb 2025
      Jannete H.
      Not measured
      Subpar
      11 Feb 2025
      Michaela S.
      Not measured
      Subpar
      09 Oct 2024
      Katarina D.
      Not measured
      Excellent
      03 Oct 2024
      Jannete H.
      Not measured
      Good
      03 Sep 2024
      Jannete H.
      Not measured
      Good
      07 Jul 2024
      Jannete H.
      Not measured
      Good
      01 Feb 2024
      Veronika F.
      Not measured
      Good
      07 Dec 2022
      Adam M.
      Not measured
      Good
      19 May 2022
      Burak O.
      Not measured
      Good
      19 Aug 2021
      Tomas B.
      Not measured
      Good
      08 Jun 2021
      Andrej P.
      Not measured
      Excellent
      22 Dec 2020
      Kristina S.
      Not measured
      Excellent

      User reviews of LeoVegas Casino

      This is a place to share experience with LeoVegas Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Great

      Rated by 39 users

      Very positivePositiveNeutralNegativeVery negative

      Do you have any experience with this casino?

      Write a review
      Casino Guru
      We want players to understand gambling.
      • 3 months ago
      Excellent overall experience. The platform is intuitive and well-organized, with a wide selection of games, from slots to live tables, all smooth and well-designed. The graphics are pleasing and navigation is simple, even on mobile.
      Instant and secure withdrawals.
      Overall, a casino that exudes reliability and quality. I highly recommend it.
      • Everything perfect
      • 3 months ago
      Reliable casino, you can enjoy it occasionally and have fun, and if you're lucky, even better. Deposit 100 euros, withdraw 800. Very reliable.
      • Quick Withdrawals
      • Variety in sports betting
      • 4 months ago
      I’ve had a great experience with this casino thanks to its huge game selection, smooth mobile performance, and helpful 24/7 support. Deposits and withdrawals are usually quick, and bonuses are fair. Overall, it’s a reliable, fun platform that I keep coming back to.
      • many games
      • fast withdrawal
      • want more bonus offers
      • 1 year ago
      Made minium deposit to check it out and won some profit. Withdraw was easy
      • Fast withdraws and good support
      • 1 year ago
      I recently tried out LeoVegas Casino, and unfortunately, my experience was less than satisfying. The user interface felt outdated and navigating through the site wasn’t as smooth as I had hoped. On top of that, I ran into issues with making deposits. Even though I followed all the steps correctly, my transactions failed multiple times. When I reached out to customer support, I was left waiting for over an hour before receiving any sort of response. The assistance I got didn’t help much either, leaving me frustrated.

      The withdrawal process was equally slow. It took much longer than expected to receive my payout, and I found myself questioning the efficiency of the site. For an established casino like LeoVegas, I expected a much more streamlined and user-friendly experience.

      • 1 year ago
      I deposited a total of €700 at LeoVegas, hoping for an entertaining gaming experience and the promised bonus offers. Unfortunately, I was bitterly disappointed. Despite the large deposit, I didn't receive any free spins or any significant bonuses, which is completely out of line with what the website advertises.

      On the first day after my verification, I was able to record a small profit, which gave me hope. But after that, things went rapidly downhill: every subsequent attempt at playing resulted in losses. The gaming behavior seems anything but random or fair to me – rather, I had the feeling that the initial "moment of luck" was deliberately followed by losses.

      A transparent and fair gaming experience looks different to me. I definitely won't recommend this casino and advise everyone to do their research thoroughly before making a deposit. It was a costly lesson for me.
      • No free spins and if a lot of idle time without expected winnings for the stake
      • 1 year ago
      I deposited over €1000 without winning anything. If you look at the RTP of the games, here it is about 95%. In many places it is often over 96%. Well, I closed my account. Better luck somewhere else.
      • Good customer service.
      • Reliable big casino.
      • The tools for responsible gaming are good.
      • Non-existent RTP.
      • Bad bonuses
      • 1 year ago
      The slot tournaments keep things interesting, and the prizes are solid. But getting verified took too long. If they speed that up, this casino would be much better.
      • good prize pools
      • Slow account verification
      • 1 year ago
      Huge selection of slots, live casino games and great bonus promotions. Perfect for beginners and experienced players
      • 1 year ago
      I enjoyed the convenience of playing on my mobile with this casino’s well-optimized platform. Deposits were processed quickly, and the jackpot games kept me hooked. On the downside, I experienced occasional glitches, and the bonuses didn’t feel as enticing as on other platforms. It’s a solid choice if you prioritize mobile gaming.
      • Mobile-friendly
      • fast deposits
      • great jackpots
      • Occasional glitches
      • average bonus rewards
      • 1 year ago
      The games are enjoyable, and the site is easy to use. However, payout times are frustratingly slow, and bonuses come with heavy conditions.
      • Fun games
      • Helpful Support
      • Good Design
      • Slow payout
      • High Bonus req
      • 1 year ago
      LeoVegas Casino delivers a premium gaming experience with an impressive variety of games, lightning-fast payouts, and excellent customer service. The mobile-friendly platform, coupled with enticing bonuses, makes it a top choice. Secure, user-friendly, and entertaining—LeoVegas is a must-try for any online casino enthusiast!
      • They always paid me on time.
      • They don't have mobile app.
      • Very little bonus
      • 1 year ago
      One of my favorite casinos. Lots of slots from my favorite providers.
      • Many slot machines
      • Proven casino
      • Paying out winnings works
      • Support often takes a long time to respond
      • 1 year ago
      LeoVegas is my go-to casino whenever I am back in England visiting family. Big fan of their live casino and it has all my favourite slot games. While bonuses are good when they come, I wish there were more of them.
      • fast deposits and withdrawals
      • great selection of games
      • love the live casino
      • Wish there were more bonus offers
      • 2 years ago
      My favorite casino that is nice to play when things work. In general, money transfers both in and out are fast
      • easy to make a deposit
      • really fast withdrawals
      • versatile game selection
      • my favorite games that I want to play
      • Sometimes the money transfer takes too long
      • 2 years ago
      Great casino! It's safe and has local license. Also, they withdraw money fast!
      • Licences
      • Fast withdrawal
      • A lot of games
      • Not a lot of bonuses a
      • 2 years ago
      Guys, it's an awesome product with a great game selection, cool design and fast withdrawals. But man they need to fix their bonuses, and high wager for everything. If they could change their bonus terms, I would be able to call them the best product on the market.
      • 2 years ago
      I used to play and have fun here, until an offer came to me, deposit 300, bet 2x the amount and receive 30FS with bet $5. And after fulfilling the requirements I was injured several times, it's been a month since the Casino didn't even respond to me and justify what happened. Terrible support. So after that I abandoned it. And I advise anyone who reads the message not to be fooled by the casino's offers, because what happened to me will eventually happen.
      • None
      • Unfair offers
      • Games with high minimum values
      • Slow check
      • Spins Offers with risk of not receiving
      • Support without worrying about your problem
      • You may have your bonuses not credited and impossible to claim
      • 2 years ago
      Started playing here after reading reviews at Casino Guru. I love it! Fast withdrawals, supportive live chat, good bonuses, so great so far.
      • Fast Withdrawals
      • Good game selction
      • High bonuses
      • Supportive live chat
      • I though they could give more free spins
      • 2 years ago
      As recommended by the guru
      I started playing at Leovegas casino, my experience has been very good
      Quick Withdrawals
      Super-fast live chat
      Super interested agents to resolve quickly
      In every game I bet I got a return
      I highly recommend it to anyone who wants to play at an honest casino
      I am registering my satisfaction here for those who want to play safely
      I have played in more than 10 casinos and only problem
      But Leovegas I highly recommend it
      • 2 years ago
      This casino is something bad. Support does not help. I'm having trouble making a deposit at the casino, live support says the payment didn't arrive but I deposited and they didn't deal with me even though I told them I had a receipt, I deposited 20R but there is no y
      • 2 years ago
      I absolutely love this platform customer service is excellent and the platform has a variety of games, interface was also good and I like how the site is fast.
      • 2 years ago
      It can be better.. More rewards.. And more games where you can win free money and withdraw
      • The tournaments with the longest time
      • Tournament time ends very quickly AND the rank does not drop
      • 2 years ago
      After playing in several online casinos and having some bad experiences. I arrived at Leo Vegas, I spent about 500 euros; a lot to me. I finally managed to win and everything went smoothly, quick documentary verification and withdrawal without any difficulty. This should be normal in all casinos. believe me it is not
      Those of us who play in these casinos know that we can lose money, but if we lose we want to lose it without being deceived
      My experience in this casino is that it is a highly trustworthy company and that you can deposit your money without risking being scammed.
      • many new slots
      • Quick documentary verification
      • NO obstacle to remove
      • Wide variety of bonuses
      • 2 years ago
      Dubious and very poor communication. I deposited 200 euros, but it never arrived in the account. My bank and the beneficiary bank have confirmed the transfer. I've been waiting for an answer from Leovegas for 6 weeks about where my money went. But there they don't think it's necessary to react at all. This is scandalous and I will be filing criminal charges. We're not talking about 10 euros here, but about 200 euros. I had to pay almost 40 euros just for tracking through my bank. Despite all the evidence and evidence that I have sent to Leovegas and despite all efforts to clarify things by Casino Guru and other intermediaries, LeoVegas has not yet responded. I was repeatedly assured in the live chat that my "matter" would be looked into, but so far absolutely nothing has happened. Apparently the management is of the opinion that they should simply "sit out" the situation. Or she is just disinterested and not interested in communicating. After all, you could prove that they have committed a criminal act. I advise everyone not to play there. But I will definitely stick with it and take legal action.
      • No communication with support possible
      • Complaints are ignored
      • Deposits simply disappear
      • 3 years ago
      I made a withdrawal in the amount of R$ 6 thousand more than 1 years ago and that amount never arrived in my account, I contact them, they always invent things, that's why I don't play in that casino, and I'm going to open more and more complaints, bad ones, on several complaint sites, like this one, until this is resolved, I just want what's mine.
      • doesn't pay, I've had several friends complain that they don't pay.
      • The chat isn't even going to your customers.
      • 3 years ago
      I've been registered here for a really long time, about 7 years.
      Mega selection of games & great site design.
      Verifications & payouts are super fast!
      When asked if they can expedite the payout they do so without asking too many questions which I love :D
      Nice support who is always helpful.
      All in all a great casino!
      Really had some great winnings here, such as 5 researchers at Book of Dead for a €1 stake :D
      I personally like it very much!

      Best regards
      • Fast payouts
      • Sometimes really good profits!!!
      • Fast verification
      • Great selection of games!
      • Super friendly support
      • Awesome casino!
      • I have nothing negative :)
      • 3 years ago
      I really like to play here... great selection of games, but for me it is simple impossible to win anything here made X deposits but not even a small win
      • Great selection of games
      • Site looks nice
      • RTP low with no possibility of win at list not for me
      • 3 years ago
      The best casino I've played, I withdraw very high amounts and the payment takes a few minutes or a maximum of 2 hours, there is no withdrawal limit.
      Without a doubt, the best casino and I've played in many casinos!
      • Instant withdrawals
      • simple design
      • Service note 1000
      • No withdrawal limits
      • Must have game provider filter
      • 3 years ago
      Payout is fast Support nice but no longer fun to play 5 seconds max bet 1 € and there are no more winnings too bad it used to be great
      • Fast payout
      • Max bet €1
      • 5 second rule

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