Expekt Casino SE Review

The player from Austria had deposited 200 Euros into her online casino account, but the amount was canceled later due to exceeding the set limit. Despite her providing proof of payment and efforts to trace the transaction through her bank, the issue remained unresolved. This resulted in a loss of 200 Euros and an additional fee of 38.35 Euros incurred during the process. After a lengthy discussion and several communications with the casino and the bank, the casino finally credited the 200 Euros to the player's account. However, the casino refused to refund the additional fee incurred by the player during the process. Despite the resolution of the main issue, the player had expressed dissatisfaction with the casino's handling of the situation and was considering closing her account. After our involvement, we were able to find an agreement with the casino team, and the player was informed by the casino team that they would bear the additional fees the player had to pay as a sign of goodwill, so we considered the situation as resolved.

The player from Italy won 500 euros on LeoVegas but faced challenges in withdrawing the winnings. Despite sending the required documents multiple times, the casino keept asking for the same documents and had been processing the withdrawal for 15 days. We contacted the casino, and its representative asked the player to contact the support. Though the player had done it before, they finally informed us about getting the money, therefore we closed the complaint as resolved.

The player from India had his account blocked without further explanation while completing bonus wagering. The casino claims that the player violated its Bonus Terms and Conditions but was not able to provide us with the relevant evidence due to GDPR and its strict internal policy. The player confirmed that the complaint was filed with eCOGRA. This complaint has been (temporarily) closed until eCOGRA's final decision is made. The complaint was reopened after the casino contacted us with an update. Since the player confirmed that the problem is resolved, we closed it accordingly.

The player struggles to withdraw her winnings due to issues with the verification of her payment. The casino didn't give us a clear statement but it seems that the problem is that the name of the player's grandson appears on the bank account. The player informed us that her winnings were eventually paid. The issue was resolved.

The player from Germany has requested a withdrawal two weeks ago. Unfortunately, the payment has been withheld due to required approval from a game provider. The issue was resolved, the player received his winnings.