Golden Crown Casino review
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Accepts players from New Zealand
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100% up to NZ$15,000 and 300 extra spinsBonus T&C
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  • Neteller
  • Skrill
  • PaysafeCard
  • Mastercard
  • VISA
  • POLi
  • Neosurf
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Withdrawal limits
 per month
NZ$90,000
 per week
NZ$30,000
 per day
NZ$15,000
Hollycorn N.V.
Hollycorn N.V.
SOFTSWISS
2019
> NZ$1,000,000
OverviewBonuses4User reviews41Safety Index explainedDiscussion1Payment methods27

Golden Crown Casino Review

Golden Crown Casino keeps things simple in the best way with 6,500+ games from 70+ providers, a big live dealer lobby, and a strong lineup of Golden Crown Originals all backed by a High Safety Index score. The headline offer is the Golden Crown Casino welcome bonus: 100% up to $1,000 + 300 free spins with code CROWN1.

Key facts about Golden Crown Casino

Feature Details
Launch Year 2019
Licences Curaçao Gaming Control Board (GCB), licence no. OGL/2023/176/0095
Safety Index score 8.1/10
Welcome Offer Golden Crown Casino welcome bonus: 100% up to $1,000 + 300 free spins (code CROWN1)
Game Count 6,500+ games
Top providers Playson, Pragmatic Play
Average withdrawal time Instant processing listed for many withdrawal methods
Payment options Cards, e-wallets, and crypto supported

My first impressions of Golden Crown Casino

I'll be honest, most online casinos hit you with flashing promos and a dozen pop-ups before you've even picked a slot. Golden Crown Casino was the opposite. The design is clean, the lobby is easy to read, and the categories actually help you get where you want to go without feeling like you're wading through noise.

What stood out straight away was how much choice you get once you start clicking around. The game menu is properly organised, there's a full Originals section, and the live dealer lobby feels stacked, not like an afterthought. I also liked the "winning games of the day" strip, because it's a quick way to jump into what's trending without overthinking it.

Promotions are easy to find, too. The Golden Crown Casino welcome bonus is clearly shown, and the bonus terms I saw include upfront rules such as x40 wagering and a max bet cap while clearing the offer. That matters because it stops you from getting caught out later. I also tested support and got an immediate reply, which is the kind of responsiveness you want when money is involved.

If you're hunting for a Golden Crown Casino no deposit bonus, I didn't see one promoted in the areas I checked. What is front and centre are the deposit-led promos, including the Golden Crown Casino welcome bonus with the Golden Crown Casino bonus code CROWN1. On top of that, its High score on our Safety Index, based on its size and low number of complaints, boosts it up despite some small drawbacks in its T&Cs, which we would like to see improved.

What I loved

  • The lobby organisation feels built for humans – The categories are genuinely useful. Originals, live dealer, crash, jackpots, and more are all easy to find. The "winning games of the day" section is a simple idea, but it saves time when you just want a quick pick.
  • Live dealer and Originals have real depth – Some casinos slap "live" on the menu and call it a day. Here it actually feels like a big part of the site. Originals also get their own space, so you are not digging for them.
  • Fast customer support in my test – I messaged support, and Patrick answered immediately. That does not guarantee every chat is instant, but it's a strong first impression.

What could be improved

  • Wagering is on the heavy side – The Golden Crown Casino bonus terms I saw show x40 wagering, which is not small (especially compared to sites like Vegasino offering 35x on their bonus funds). If you like quick clears, this will feel slow.
  • The max bet cap can trip people up – While clearing a bonus, the max bet cap is listed at $7. That's fair enough as a rule, but it needs to be obvious during play.
  • No obvious "no deposit" or "free play" hooks – If you arrive hoping for a Golden Crown Casino no deposit bonus, I did not see that promoted in the areas I checked. The focus is very much on deposit offers and free spins.

Bonuses in this casino's crown

Claiming the Golden Crown Casino welcome bonus was pretty painless in my testing. After sign-up, I headed to the cashier, made the minimum qualifying deposit of $45, then entered the welcome code CROWN1 to activate it. The offer shown during my test was a Golden Crown Casino bonus of 100% up to $1,000 + 300 Golden Crown Casino free spins.

Now for the fine print that actually matters. The wagering requirement is x40, and there's a $7 max bet cap while you're clearing it. For context, Wyns Casino is listed with a similar 100% up to $1,000, but it shows 200 extra spins. So Golden Crown's "up to" cap isn't unique, but the 300 free spins are the bit that stretches the value further.

One more thing: I didn't see a Golden Crown Casino no deposit bonus promoted in the areas I checked. If that's what you're after, don't assume it's available.

Bonus highlights

  • The welcome offer has real weight – The Golden Crown Casino welcome bonus combines a match deal with Golden Crown Casino free spins, so you're not choosing between cash or spins. If you like starting with options, it's a strong opening play.
  • Promos feel built for regular players – Golden Crown leans into ongoing incentives like tournaments and prize pools, so it doesn't feel like the bonus ends the second you finish sign-up.
  • Loyalty programme that stands out for a reason – You earn CP (Complimentary Points) as you play, and climbing tiers improves the CP-to-cash exchange rate, so you get more real-money value from the same play over time.
  • Extra value beyond bonuses – Things like active tournaments, prize pools, and on-site promos add value even when you are not actively chasing a new Golden Crown Casino bonus.

Bonus downsides

  • x40 wagering is a commitment – This isn't a low-playthrough bonus. For comparison, Vegasino casino lists 35x wagering (bonus + deposit), so Golden Crown's x40 is heavier.
  • Max bet limits can feel restrictive – A $7 max bet during wagering is fine for controlled play, but it can feel limiting if you usually stake higher.
  • Bonus eligibility deposit is on the higher side – The bonus minimum deposit shown is $45. That's not outrageous, but it's not the lowest either (Vegasino lists $40).
  • No no-deposit promo was advertised – I didn't see a Golden Crown Casino no deposit bonus promoted in the areas I checked.

Bonus overview

Bonus type Value/details
Welcome bonus Golden Crown Casino welcome bonus: 100% up to $1,000 + 300 Golden Crown Casino free spins (code CROWN1)
Ongoing promotions Tournaments and prize pools shown on-site, including cash and free spins events
Loyalty or VIP rewards Loyalty programme available – You earn CP (Complimentary Points) as you play, then swap them for cash. Higher tiers improve the exchange rate, so your points go further.
Bonus wagering requirement x40
Bonus expiry Time limits apply to some free spins style offers (activation windows shown in terms)
Minimum deposit to qualify $45
Payment restrictions Cards, e-wallets, and cryptocurrencies are eligible for bonuses
Withdrawal limit on bonus winnings Bonus winnings are capped at the maximum bonus amount

Expert tip: Pay attention to the $7 max bet cap while you're clearing the x40 wagering on the Golden Crown Casino bonus. If you bet over the cap, you can accidentally break the bonus rules and turn a decent offer into a headache.

Ongoing rewards & contests

Golden Crown does a good job of keeping things lively after the welcome offer, mainly through tournaments and prize-pool promos. I saw multiple active tournaments with clear prize pools, including a cash pool event and a free spins event.

There's also a lottery-style promo where you buy tickets by depositing, then aim for tiered prizes. The big plus is that these promos feel like part of the site's routine, not a once-a-week reload you forget about.

For context, some NZ-facing casinos keep their "ongoing" value simpler. Vegasino leans more on reload-style perks, and Supabet has tournaments available. Golden Crown's edge is that it gives you both: leaderboard-style tournaments and a lottery-ticket mechanic, so you've got something to chase even when you're not in the mood to claim another Golden Crown Casino bonus.

Best promos to watch:

  • Tournament prize pools (cash and free spins events shown in the lobby)
  • Casino Lottery prize pool promos (cash + free spins prize pool displayed on-site)

Thousands of games and counting

Golden Crown Casino doesn't mess around with its selection of top casino games. In my testing, the lobby is built around what players actually click first: pokies, table games, a proper live casino, and a full Originals section. You're looking at 6,500+ games overall from 120+ providers, and the live dealer side alone is 690 options across multiple languages, which is genuinely stacked.

Filters like Hot RTP, Exclusive, Bonus Buy, and "winning games of the day" make browsing feel more like "two clicks and you're spinning" than a scavenger hunt. While other competitors have quite a few more games, such as in our Supabet casino review, where we expand on its 12,000 pokie titles, Golden Crown still stands out for the quality of the games on offer.

I fired up Gates of Olympus Super Scatter in DEMO mode first (nice touch for Golden Crown Casino free play), then bounced into a couple of newer slot titles to get a feel for load speeds and layout. Everything felt clean and quick, and the favourites heart icon is genuinely useful when you're sifting through 6,500+ games.

Compared with a lot of NZ-facing online casinos, the big difference here is the layout. 6,500+ games is a big library, but it's organised in a way that makes it easy to browse fast. Even though Wyns is pitched at an even bigger 11,000+ pokies, Golden Crown feels less like a wall of thumbnails thanks to strong categories, a dedicated Originals section, and filters like Hot RTP, Exclusive, and Bonus Buy.

Game highlights

  • 6,500+ games that do not feel buried – The library is huge, but the filters actually help. "Hot RTP", "Exclusive", and "Bonus Buy" are the kinds of categories that save time instead of just looking fancy.
  • Originals section is a real thing here – Golden Crown Casino has a dedicated Originals tab with games like Chicken Road and Chicken Road 2.0 by InOut Games and more, putting it well ahead of the competition, like Christchurch casino which has very limited Originals. Great if you like quick sessions and simple gameplay.
  • Live dealer is front-and-centre – You can tell live casino is a priority, not an afterthought. There are 690 live dealer game options in multiple languages, and the lobby includes providers like Pragmatic Play Live, Absolute Live Gaming, and Amusnet Live. The number is rivalled only by sites with huge libraries of 600+ live titles like Wyns.
  • Demo play is available on at least some titles – Seeing a clear DEMO option on games is a win. Just note it can vary by provider, so you'll find it on some titles more consistently than others.

What could be improved

  • No dedicated jackpot section – There are jackpot games spread across different categories, but there's no single "Jackpots" hub, so you end up hunting through sections to find them.
  • More detail at category level would help – Filters are good, but I'd love clearer sorting options on the first click, like fastest trending, most played today, or top live tables right now.

A look at the live casino

Golden Crown Casino's live section is properly stocked. In my testing, it sits right alongside the main categories, so you're not digging through menus like it's a hidden feature. It also lists 690 live dealer options in multiple languages, which is a genuinely stacked lobby for NZ players.

Provider-wise, you're not stuck with one studio. The live page shows Pragmatic Play Live, Evolution, Ezugi, Absolute Live Gaming, and Amusnet Live (plus a few others), so you get a mix of streams, table styles, and pacing.

On the "jump in now" side, you'll see plenty of familiar staples like Roulette 1 and Auto-Roulette 1, plus higher-stakes vibes with tables like VIP Roulette. Blackjack is deep too, with multiple tables listed (for example, Blackjack 2 through Blackjack 12), which makes it easy to table-hop if one is full or moving slowly.

Compared with Vegasino, which offers live dealer games but doesn't feel as live-first in its overall layout, Golden Crown's live dealer game lineup is more front-and-centre. Its range of game providers edges it out over the competition as well, where many sites will only have one or two providers (usually Evolution) and no more.

Play for free

Golden Crown Casino free play is available on at least some games, because I saw a clear DEMO option in the lobby. That's handy for learning mechanics, testing volatility, or just playing casino games without money.

Just don't expect a full "practice casino" setup where every slot opens in demo by default. In my testing, demo availability depends on the game and provider, so you'll find the DEMO button on some titles, while others push you straight into real play.

Software providers

Golden Crown Casino runs on a big provider mix, with 120+ providers across the lobby, putting it ahead of many sites, rivalling only the sites with larger libraries (such as Mafia Casino). In my testing, Pragmatic Play shows up on major slot titles, BGaming appears across multiple games, and Booming Games is in the mix among others.

The Originals titles I saw were tied to InOut Games (for example, Chicken Road and Chicken Road 2.0). That's a strong spread for NZ players because it covers mainstream pokies and the newer, not-found-anywhere-else Originals side.

Expert tip: To find what you actually want, use the Providers tab first, then narrow down via categories like Hot RTP or Bonus Buy. It saves you from scrolling past 200 games you'd never click anyway.

Payments with generous ceilings at Golden Crown

For NZ players, Golden Crown's cashier betters the rage of many casino payment methods for one simple reason: it gives you range and clarity, not just cards and vibes. There are 27 deposit methods here, including Visa, Mastercard, Skrill, Neteller, and PaysafeCard, plus voucher-style options and a proper crypto menu (BTC, ETH, USDT, XRP, LTC, DOGE, BCH). Just bear in mind it's worth checking that you can pay using NZD before you commit to one.

On withdrawals, Golden Crown is unusually clear about NZD caps. It lists $15,000 per day, $30,000 per week, and $90,000 per month. That is a big step up from some other NZ-facing casinos. For example, Wyns lists $1,000 per day and $13,000 per month, which can feel tight if you land a bigger win and want to move money out faster.

Payment strengths

  • Lots of NZ-relevant options – POLi, Apple Pay, the usual e-wallet suspects, plus alternatives if you hate typing card details into yet another cashier. Many operators no longer offer POLi as an option, so this is a nice touch.
  • Crypto range is actually decent – This isn't the "we accept Bitcoin and that's it" situation. There's a proper spread, which helps if you want faster withdrawals or you just prefer crypto casino deposits.
  • Clear NZD withdrawal limits – Seeing high NZD caps spelt out is a win. No guessing, no tiny-print surprise when you try to cash out.
  • Fast processing is part of the pitch – Golden Crown says withdrawals are usually processed on their side within an hour, although the Terms allow up to 48 hours in some cases (especially if verification is needed). After approval, e-wallets are often instant, while card/bank withdrawals typically take 1–3 days, depending on the provider.

Weaknesses

  • Final delivery time still depends on the method – Even after approval, e-wallets can land the same day, while cards/bank transfers often take 1–3 days (sometimes longer), depending on the provider.
  • Lots of methods means you should double-check the fine print – Min and max limits can change depending on the option you choose, so I always confirm the numbers in the cashier before I hit confirm.
  • Some deposit options won't always be withdrawal options – That's common with vouchers and certain alternative methods, so it's worth picking a withdrawal-friendly option from the start if you plan to cash out.

Payment deposit and withdrawal speed at a glance

Method Min deposit Min withdrawal Withdrawal time Extra information
Visa / Mastercard $30 Varies by method Varies by bank Widely used; NZD withdrawal limits apply
E-wallets Varies by method Varies by method Often faster after approval Good choice if you care about speed
Vouchers Varies by method Varies by method Usually deposit-focused Often better for deposits than cashouts
Crypto Varies by coin Varies by coin Depends on the network Big range of coins available

Expert tip: If you think you'll withdraw, pick a method that's typically withdrawal-friendly (an e-wallet or crypto), and get any verification sorted early. Nothing kills the buzz like "pending documents" when you're ready to cash out.

How to deposit at Golden Crown Casino (in 5 steps)

  1. I opened the cashier and chose a deposit method (Apple Pay, in my test).
  2. I entered my deposit amount and made sure I met the $45 minimum needed to qualify for the welcome offer.
  3. When prompted during deposit, I entered the promo code CROWN1 to activate the Golden Crown Casino welcome bonus.
  4. Before confirming, I checked the key rules I'd be playing under: x40 wagering and the $7 max bet cap during wagering.
  5. I confirmed the payment, and my balance updated quickly after that.

If you do one thing before you deposit, make it this: pick a payment method you're happy to withdraw with later, so you're not scrambling when it's cashout time.

Safety, licence, and a trustworthy experience

Golden Crown Casino is a real-money site that accepts NZ players, and it runs under a Curaçao Gaming Control Board licence (OGL/2023/176/0095) via Hollycorn N.V. In practice, that licence sets the standards around things like account verification, payments, and how the casino handles disputes.

Casino Guru gives it an 8.1/10 Safety Index, which is a solid score for an NZ-facing casino, though not quite in the upper echelons of sites like BitStarz (which has sat firmly above a 9.5 for a long time). That rating looks at licensing, transparency, complaint history, and how fair the terms are, with our data measurements giving us a number.

On the safety side, Golden Crown includes responsible gaming tools like deposit/loss limits, cooling-off, and self-exclusion. Know Your Customer (KYC) is clearly part of the process too, so my advice is simple: get any verification checks done early. It helps protect your account and usually makes withdrawals smoother later on.

Safety: what it does well

  • Strong baseline score – 8.1/10 Safety Index is a good sign for a Curaçao-licensed brand, which isn't one of the strongest licenses. Despite this, it displays how well it works in other areas.
  • Responsible gaming tools – Limits, cooling-off, and self-exclusion are available to help players control their spending. These are the tools you find at the best New Zealand casinos, giving players the tools they need.
  • Clear operator details – The site is upfront about who runs it and the licence number, which is ideal when checking who's behind the operation.
  • Responsive support – In my testing, help was quick to reply, meaning I wasn't waiting too long for a resolution to my question.

What could be improved

  • Licence strength – Curaçao is a real licence, but it's not as strict as top-tier regulators like the UK Gambling Commission or the Malta Gaming Authority.
  • KYC friction – Verification delays (especially proof of address) do come up in player feedback, so do KYC early to avoid withdrawal hold-ups.
  • Security extras – Advanced protections aren't clearly surfaced, so you may need to dig into settings or ask support to set limits.

A convenient on-the-go mobile solution

Golden Crown Casino works well on mobile, but there's no native App Store or Google Play app. Instead, it offers an installable web app via the site's "Install App" option. On a phone-sized view, the menus stay clean, and the categories are easy to tap through (including Originals and Live).

It feels like the full site rather than a stripped-down mobile version. Sites like Jackpot City casino do mobile better than the competition, with mobile-first design from the start, so the lack of an app does make it not shine as much compared to other sites.

Mobile highlights

  • Installable web app – Quick access without app stores, making for a fairly seamless experience even when playing on my phone.
  • Clean, thumb-friendly navigation – Categories stay clear on a small screen, avoiding too much clutter that would make it hard to play.
  • Full lobby on mobile – It doesn't feel like a cut-down "lite" version. Games loaded smoothly and the lobby stayed responsive on both Wi-Fi and mobile data when playing casino games on mobile.

What could be improved

  • No native app – No App Store/Google Play ratings or update notes, which can be a downside if you want the latest updates by push notification.
  • Web app can vary by browser – Performance can be slightly different depending on your device and browser, so make sure everything is updated.

Quick, helpful, and personal customer support

Golden Crown Casino's support was a strong point in my testing. I used live chat with a couple of quick questions, and Patrick replied straight away, with a proper human answer, not a bot loop. Support is available 24/7 via live chat and email at support@goldencrowncasino.com, and there's also an FAQ for the basics.

Compared with many NZ-facing casinos, the live chat speed feels above average. It's a standard setup. No phone line, and no extra channels like Telegram or social DMs. But live chat is always a big bonus for us.

Good experiences with customer support

  • Fast live chat responses – In my testing, chat connected quickly, and I got a clear answer without being bounced around.
  • 24/7 availability – Handy if you play outside "normal hours" and something needs fixing.
  • Clear contact options – Live chat plus email support at support@goldencrowncasino.com.
  • FAQ is useful – Covers the common basics, so you're not forced to message for every small thing.

What could be better

  • No phone support – If you prefer talking to a human, chat and email are your only real options.
  • No extra messaging channels – No Telegram or social messaging support listed.
  • No stated email response time – Live chat is clearly the faster route.

How we tested

Channel Response time
Live Chat Immediate in my test
Email Available 24/7 (no stated response window)

No major hurdles, and support was fast when I had a question. The main thing to keep in mind is the wagering, because this bonus isn't a quick clear.

Final verdict – Is Golden Crown Casino worth your time?

Golden Crown Casino surprised me in a good way compared to quite a few of the sites that we've written casino reviews for. Gameplay is the main selling point: the lobby is huge (6,500+ games), the categories are genuinely useful, and the live dealer and Originals sections feel like priorities, not filler.

The Golden Crown Casino welcome bonus looks strong on paper (match + free spins), but with x40 wagering and a $7 max bet cap, it's best for players who are happy to play within tighter bonus rules rather than trying to clear it in a rush.

On safety, it holds an 8.1/10 Safety Index, which is solid for an NZ-facing real-money casino. Mobile play is smooth via the responsive site and installable web app, even without a native app. Support is also reliable, with 24/7 live chat plus email. Overall, if you want a clean, well-organised casino with a seriously deep live lobby, Golden Crown is an easy one to recommend.

About Golden Crown Casino

  • Launch year – 2019
  • Company – Hollycorn N.V.
  • Reach – Available to NZ players
  • Reputation – Clean layout, fast support, and a strong game catalogue with live dealer and Originals

Golden Crown Casino additional facts

  • Website – goldencrowncasino.com
  • Operator address – Scharlooweg 39, Willemstad, Curaçao
  • Licence – Curaçao Gaming Control Board, OGL/2023/176/0095

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
100% up to NZ$15,000 and 300 extra spinsBonus T&C

Payment methods

Payment methods
Show all (27)
  • Neteller
  • Skrill
  • PaysafeCard
  • Mastercard
  • VISA
  • POLi
  • Neosurf
  • Bitcoin (BTC)
Withdrawal limits
 per month
NZ$90,000
 per week
NZ$30,000
 per day
NZ$15,000

Games

Show all
Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games
Real GamesVerified by Gamecheck

Language options

nz
English website
All languages (3)
nz
English customer support
All languages (3)
nz
English live chat
All languages (3)

Game providers

Show all (116)
  • NetEnt
  • Novomatic
  • Nolimit City
  • Playtech
  • Play'n GO
  • Merkur Gaming
  • Blueprint Gaming
  • Evolution Gaming

Casino screenshots

Golden_Crown_Casino_homepage_desktop
Golden_Crown_Casino_game_gallery_desktop
Golden_Crown_Casino_promotions_desktop
Golden_Crown_Casino_homepage_mobile
Golden_Crown_Casino_game_gallery_mobile
Golden_Crown_Casino_promotions_mobile

Positives

  • The casino is Bitcoin-friendly
  • Multiple currencies in one account
  • Live chat support is available 24/7
  • Massive selection of games including wide variety of live dealer games

Negatives

  • Not all payment methods are available for all countries
Casino Bonuses (4)

Golden Crown Casino bonuses

Browse all bonuses offered by Golden Crown Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru
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User reviews (41)

User reviews of Golden Crown Casino

This is a place to share experience with Golden Crown Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
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Rated by 41 users

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Casino Guru
We want players to understand gambling.
• 3 months ago
Presumably, there was a management change or something similar, and now an intern is running rampant. It's well known that unprofessionalism is becoming increasingly common at Dama & Hollycorn, and that many are now jumping on the "AI" bandwagon. In this case, AI takes the form of bots, which have existed on the internet for decades and are now simply being called AI.

In any case, this casino is either completely automated and controlled almost without human intervention, or simply unprofessional.

- Bonuses are received via email, which mentions "High Bet" spins. Nowhere in the email or elsewhere is it stated what the value of these spins is. This may also be AI-controlled; a human would notice this, especially with such a large provider.
- If you ask a question in the "chat," you naturally get an "AI" first. If you then select that you need human assistance, an agent (supposedly) enters the chat and asks for your patience while they check. After a screenshot of the email with a simple question about the value, you receive the answer after 5 minutes: the maximum stake when wagering a bonus is €6.50, and the chat ends. To me, this means a bot is impersonating a human. It's legitimate to try to handle frequently asked questions with AI, but in my opinion, it's highly unprofessional not to disclose this and to have the AI appear as a human.
Oh yes, the unsolicited information about the maximum stake of 6.50 euros according to the casino bonus conditions is not even correct.
Golden Crown Casino
Hello hugbearli,

Thank you for your feedback. Our support team has sent you an email with a detailed response regarding your inquiry. Please check your inbox for more information.

Best regards,
Golden Crown Casino
• 8 months ago
This is a good Hollycorn NV casino. No issues with gameplay, support, or withdrawals. Keep the bonuses coming!
  • Fast withdrawals
  • Good bonuses
  • Responsive support
Golden Crown Casino
Hello Slottys,
Thank you for your positive feedback — we’re glad you enjoy our fast withdrawals, bonuses, and support.

Best regards,
Golden Crown casino
• 9 months ago
The withdrawal limits stated by the guru are incorrect. The maximum withdrawal is €500 per day. However, the withdrawal request is canceled within a few minutes without giving any reason.
For me, as with many other casinos, this is an absolute no-go. If players can only withdraw a maximum of €500 per day—which is absolutely ridiculous in itself, at least in my eyes—but then this request simply disappears without any explanation as to what the problem is, this can't be a good casino!
  • Nice, clear site
  • Many games
  • The casino cancels withdrawals without giving reasons
Golden Crown Casino
Dear Krugmann,
Thank you for your message. I can see that the withdrawal was canceled because you need to upload documents for verification.
The reason:
Please upload the following documents in "My Account" > "Profile" > "Verification":
A valid government-issued ID
Proof of address (utility bill or bank statement)
Payment method verification (if required)

Once the documents are submitted, your withdrawal will be processed accordingly.

Best regards,
Golden Crown Casino
• 11 months ago
Tried this casino for a couple of weeks, and so far, it’s been a good experience. The game selection is solid, lots of popular slots and live dealer games, so no issues there. Deposits are processed quickly, and I had no trouble withdrawing a small amount (took around 2 days).
Support responded fast and managed to answer all my questions, so they’re on top of things.
Overall, it’s a decent casino, but there are still a few things that could be improved.
Golden Crown Casino
Hi, fargo9881ang 🥰

Thanks for taking the time to leave a review💫 We're thrilled to hear you've had a positive experience so far, especially with our game selection and customer support. It's great to know your deposits and withdrawals went smoothly too. We'll definitely take your suggestions for improvement into consideration 🚀Hope your good experience continues 💰🫰

Best regards,
Golden Crown Casino
• 2 years ago
A disgrace to the gambling industry on the internet……being able to open another account despite self exclusion……
  • What's supposed to be good here?
  • Shame on everyone else who works clean
  • Account opened despite being blocked
  • Don't know why there are authorities checking like this
  • contact impossible
Golden Crown Casino
Dear Sevestal,

We sincerely apologize for the inconvenience and frustration you have experienced with our casino. We take self-exclusion and responsible gaming very seriously and are deeply disappointed that you have had a negative experience on this matter.

First and foremost, we want to assure you that we are committed to maintaining the highest standards of responsible gambling practices.

We would like to thank you for bringing this matter to our attention. Through feedback from players like you, we can identify areas that need improvement and make the necessary changes to create a safer and more responsible gaming environment for everyone.

Given the situation, we would like to invite you to contact our customer support team via live chat or email to further discuss your specific case.

We once again deeply apologize for the inconvenience and disappointment you have experienced with our casino. Thank you for your understanding and for giving us the opportunity to make amends.

Best regards,
Golden Crown Casino Team
• 2 years ago
Hands off.

I deposited via Neteller and the money was not credited. The support only wants to become active after 24 hours. I've been waiting for my Neteller deposit to be credited for over 30 hours now.

That has happened twice now. The first time I thought it would be a one time thing. But no, the same the second time around. The money has of course been deducted from my Neteller account.

The support is absolutely not helpful and always comforts and I believe it is a chat bot that pretends to be a human. You always get the same exact answers. Even after asking for a personalized response, you always get the same canned responses.

This must be imagined. At every other casino, the Neteller deposits are on the account within 1 second and here I have been able to wait over 30 hours without the casino offering a solution.

I have already sent the transaction number several times, which allows you to immediately find the payment in the system. That is not done either.

So hands off. A casino that can't even manage to make deposits work without any problems will be very bad at other things as well.
  • Nothing and nothing.
  • Neteller deposits take over 40 hours to clear.
Golden Crown Casino
Dear jblummm,

We apologize for the inconvenience you've experienced with your Neteller deposit. We understand how frustrating it can be when deposits are not credited promptly, and we apologize for the delay you've encountered.

Our support team is here to assist you, and we're sorry if you feel that the responses you received were not helpful or personalized. We assure you that we have real human agents handling customer inquiries, but we acknowledge that there might have been a miscommunication or delay in addressing your specific issue.

If you could kindly provide us with your account details and the transaction number, we will prioritize resolving the issue with your Neteller deposit and ensure that it is credited to your account as soon as possible. Rest assured, we are committed to providing a smooth and reliable deposit experience for our players.

Once again, we apologize for the inconvenience caused, and we appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to reach out to us. We value your patronage and hope to have the opportunity to make it right.

Best Regards,
Golden Crown Casino Team
• 3 years ago
They have a lot of games, slots, and tables from well-known providers. The gaming products are of high quality. The VIP program has comp points and a lot of bonuses regularly.

Though if you deposit using cards or transfers, be ready to long awaiting. I played there several times and each time waited 2-3 days to play finally. So that's why I dismissed the casino from my list.
Golden Crown Casino
Dear ralphlouren,

Thank you for your review!

We value our customer's opinions and would like to thank you for bringing this to our attention. Our team puts all efforts to make our casino the best. We try to provide each player only with positive emotions.

We remain at your disposal at any time, so should you need any assistance, please, feel free to contact our 24/7 customer support team.

Best regards,
Golden Crown Casino Team
• 3 years ago
Best selection of games, not to mention new games added weekly.

Player assistance and support is fantastic, and their VIP service is actually what is advertised unlike other platforms.

Bonuses and gifts are legitimate, and payouts are fast and secure.

10/10 would recommend.

Fair play, generous rewards and constantly surprising me each time I return,

Can’t fault!

  • Deliver what is promised, and always updating
  • Fair play, rules are transparent
  • Generous rewards, bonuses aren’t unrealistic
  • No excuses or hidden loopholes to revive payouts
Golden Crown Casino
Dear ChrisFS_22,

Thank you so much for taking the time to leave us this amazing review.

We are very happy to hear that you are satisfied with the selection of games, VIP service, fast and secure withdrawals and other features presented in our casino. We always make great efforts to provide our customers with the best experience and unforgettable emotions.

Should you need any assistance in the future, please do not hesitate to contact us, we are available 24/7.

Best regards,
Golden Crown Casino Team
• 3 years ago
Absolute grubs, Provided a mound of verifcation and still wasn't enough. Will do anything to hold onto your winning, DO NOT USE
  • Easy to deposit
  • Nigh on impossible to withdraw
  • Customer service speaks broken english and cannot communicate properly
Golden Crown Casino
Dear Peter,

Thank you for highlighting your concerns.

We are sorry to read that your experience has not met expectations.

However, it is important to keep in mind that KYC is an important process, during which the casino makes sure that the money is sent to the rightful owner. We do not take KYC lightly, therefore it might take a few working days to complete this thorough process. What is more, we rely on player's cooperation with this matter and provide the essential information in order to properly assist with the account verification.

To add some reassurance, the aforementioned statement is based on our T&C, according to which:
1.2 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.

Everyone may find this rule on our website, following this link: https://www.goldencrowncasino.com/terms-and-conditions (Withdrawals From The Account).

Nevertheless, as customers' satisfaction is our top priority, we will take into consideration your review.

Wishing you the very best, Peter :)

Kind regards,
Golden Crown Casino team
• 3 years ago
It is very safe to play here and I would definitely recommend the casino, but:

Minimum payout for bank transfer is 500€!!!
So please pay attention.
  • Good game selection
  • Simple verification
  • Fast payout
  • The minimum payment for the bank is €500, which is very high
  • Withdrawal Fees
  • Bonus buys only possible up to €50
  • No direct area for responsible gambling (must be done via live chat)
Golden Crown Casino
Dear CasinoDino,

Thank you for taking the time to provide us with your invaluable feedback!

We understand your concerns about the minimum withdrawal amount for bank transfer being quite high and we are sorry that this is not ideal for you.
Our team appreciates you bringing the other aspects of the site to our attention as well. We will consider your feedback and look at how we can make improvements to make the gaming experience more enjoyable for all.

Thank you again for your input and we hope to see you soon in our casino!

Kind regards,
Golden Crown Casino team
• 3 years ago
First time got jackpot $2k with $1 bet
From the online pokies .
But after…..
  • Real money
Golden Crown Casino
Dear Wise8875,
Thank you for your honest review!

We always share our players' happiness for their winnings, and we hope that the unforgettable feeling of being a winner will be more and more frequent throughout your experience with us.

May luck be in your favor!

Warmest regards,
Golden Crown Casino Team
• 3 years ago
Glad that I shifted to Bitcoin gambling and I found Golden Crown. While they may be fairly a new crypto casino, they have gathered quite a reputation for their high match-up bonus percentage. Another feature that has made me a huge fan is their special bonuses and VIP programme changes announced via newsletters.
Golden Crown Casino
Dear mac_phi,

Thank you for sharing your experience with us, much appreciated!

Our team is very happy to hear that you are satisfied with our casino, the selection of bonuses, including VIP promotions and other features. Moreover, we will consider expanding the range of bonuses on our website to provide the best experience for our customers.

Thank you for being a part of the Golden Crown family!

Best regards,
Golden Crown Casino Team
• 4 years ago
Worst casino ever . Even if you provide documents for account , they still ask for more . It’s one thing after the other. They don’t want you to collect your winnings. I deposited 3k in a week finally trying to withdraw 1.5 k . It never happened. Stay away . I deleted account and will never go back.
  • Account manager Christopher is useless and doesn’t want to help. They want your money but not willing to let you leave with any.
Golden Crown Casino
Dear Nick2377,

Thanks for your honest review!

We are sorry that your experience with us was not satisfactory.
It is never our intention to prevent our customers from collecting their winnings and it sounds like you encountered some issues that should not have occurred. We are sorry to hear that Golden Crown Casino did not meet your expectations and we suggest getting in touch with our customer service team directly to further discuss your issue.

Your feedback is appreciated and we thank you for bringing this to our attention.

Best regards,
Golden Crown Casino Team
• 4 years ago
It's bad bad bad but it won't let me submit a bad review. That's how bad it is
  • None but they require you to write a certain amount of characters in the positive part....
  • All bad. I've tried to submit my negative review of this place so many times but it won't let me
Golden Crown Casino
Dear Ajpuss,

Thank you for your review!

Our goal is to make our casino the best it can be and provide each of our customers with positive emotions. We are known for our excellent customer service, so this unexpected issue was quite disappointing.

Please reach out to us and describe your situation in more detail so that we can help you to handle it.

Best regards,
Golden Crown Casino Team
• 4 years ago
Oh, I don't know why there hasn't been a single 5 on this casino - I'll put it up
This casino is a very honest product from the well known Hollycorn - cool bonuses and providers are on the product
Of the negative experience was only losing a lot of money when I went into a gamble, but that's personal :)
In general I was satisfied playing in this casino - it brings me emotions and sometimes very large jackpots)

  • Many game providers
  • Fast support answers
  • Many game providers
Golden Crown Casino
Dear goryahehe,

Thank you so much for such a delightful review of Golden Crown Casino.

Our team is very happy to hear that you are satisfied with the selection of providers and other features presented in our casino.

Customers like you are the reason we strive to do the best at our jobs. Please feel free to reach out again if you have any questions, issues, or concerns – we are just an email away and will always be happy to assist you.

Best regards,
Golden Crown Casino
Safety Index explained

Safety Index of Golden Crown Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Golden Crown Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.1/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Unfair terms and conditions

  • Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
    T&C copied from the casino's website (in English):
    Read more
  • Players claiming one too many bonuses risk losing their winnings
    T&C copied from the casino's website (in English):
    Why we find the bolded part of the rule unfair
    Read more
  • Detection of some betting techniques while wagering bonuses may result in confiscated winnings
    T&C copied from the casino's website (in English):
    Read more
  • Low-risk play may lead to winnings being confiscated
    T&C copied from the casino's website (in English):
    Why we find the bolded part of the rule unfair
    Read more

Complaints about Golden Crown Casino and related casinos

(57)
57All1Opened0Unresolved28Resolved28Rejected

Complaints directly about Golden Crown Casino

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