Our independent casino review team has taken a detailed look at Golden Star Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Although Golden Star Casino scored an Above average Safety Index of 6.9, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Read our Golden Star Casino review to discover more about this casino and decide whether it is a suitable option for you.
Fairness and safety of Golden Star Casino
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Golden Star Casino, we meticulously evaluated and analyzed the Terms and Conditions of Golden Star Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
According to our approximate calculation or collected information, Golden Star Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include Golden Star Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
In our comprehensive review of all relevant aspects, Golden Star Casino has attained an Above average Safety Index of 6.9. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.
Note: To the best of our knowledge, Golden Star Casino is associated with 1 other online casino. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Golden Star Casino.
Golden Star Casino Terms and Conditions
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Golden Star Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Golden Star Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We have found no relevant complaints about this casino.
Golden Star Casino user feedback and reviews
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Based on the 48 user reviews of Golden Star Casino in our database, it has a Bad User feedback score. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Golden Star Casino company data and licenses
Golden Star Casino is owned by Dama N.V. and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
Golden Star Casino holds licenses issued by licensing authorities in these countries or regions: Curaçao (Curaçao Gaming Control Board), Estonia.
Win and withdrawal limits, payment options
Golden Star Casino accepts deposits via 33 payment methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, InstaDebit, WebMoney, Maestro, Neosurf, Bitcoin (BTC), AstroPay, iDebit, SIRU, Bank transfer, Rapid Transfer, MiFinity, Tether (USDT), Ethereum (ETH), UTORG, CashtoCode, Dogecoin (XDG), Bitcoin Cash (BCH), Litecoin (LTC), Ripple (XRP), Interac, MuchBetter, SticPay, VenusPoint, Bradesco, Itaú, Banco do Brasil, OXXO.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 10,000 per day
No win limit
EUR 20,000 per week
EUR 60,000 per month
USD 10,000 per day
USD 20,000 per week
USD 60,000 per month
NOK 100,000 per day
NOK 200,000 per week
NOK 600,000 per month
CAD 15,000 per day
CAD 30,000 per week
CAD 90,000 per month
AUD 15,000 per day
AUD 30,000 per week
AUD 90,000 per month
BRL 50,000 per day
BRL 100,000 per week
BRL 300,000 per month
INR 850,000 per day
INR 1,700,000 per week
INR 5,100,000 per month
JPY 1,200,000 per day
JPY 2,400,000 per week
JPY 7,200,000 per month
KRW 13,000,000 per day
KRW 26,000,000 per week
KRW 78,000,000 per month
NZD 15,000 per day
NZD 30,000 per week
NZD 90,000 per month
PLN 45,000 per day
PLN 90,000 per week
PLN 240,000 per month
VND 250,000,000 per day
VND 500,000,000 per week
VND 1,500,000,000 per month
ZAR 175,000 per day
ZAR 350,000 per week
ZAR 900,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at Golden Star Casino.
Language
Website
Customer support
Live chat
English
24/7
German
Italian
French
Estonian
Arabic
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Golden Star Casino, account management, withdrawal process, etc. We would say Golden Star Casino has an average customer support based on the responses we have received during our testing.
Golden Star Casino slots and casino games
Golden Star Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 120 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Ezugi, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Spinomenal, Booming Games, Tom Horn, Realistic Games, High 5 Games, Genesis Gaming, Belatra Games, Relax Gaming, Bullshark Games, Lucky Games, Jelly, PearFiction Studios, Fantasma Games, Old Skool Studios, Platipus, Slotopia, Authentic Gaming, Mancala Gaming, Boomerang Studios, ElCasino (TVBET), ALL41 STUDIOS, EAGaming, Reevo, Mascot Gaming, Triple Edge Studios, Amusnet (EGT), Givme Games, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Atomic Slot Lab, TVBet, Neon Valley Studios, HungryBear, Pulse 8 Studios, AvatarUX, Peter & Sons, Live88, 3 Oaks Gaming, Games Global, Reel Web (Playtech), Golden Rock Studios, Stormcraft Studios, 4ThePlayer, 5Men Gaming, Smartsoft Gaming, AceRun, Swintt, Win Fast, SpinOn, Slingshot Studios, Backseat Gaming, Bulletproof Games, Skillzzgaming, Reflex Gaming, Fortune Factory Studios, Gamomat, Arcadem, TrueLab Games, Atmosfera Live, Spearhead Studios, Bang Bang Games, Foxium, Bad Dingo, Onlyplay, Crazy Tooth Studio, Oryx Gaming, Nucleus Gaming, Gamebeat, Livespins, Hot Rise Games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Gamevy, Fazi, Retro Gaming, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Golden Hero, Popiplay, Apparat Gaming, Just For The Win, Clawbuster, Electric Elephant, 7Mojos, Hacksaw Gaming, Netgame, Ka Gaming.
Bonuses and codes offered by Golden Star Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from Golden Star Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our Golden Star Casino bonuses page.
Browse all bonuses offered by Golden Star Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(48)
User reviews of Golden Star Casino
This is a place to share experience with Golden Star Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I had a really enyoyable time at this casino. Luck was on my side and played on and off over a couple of days with my balance going up and down with some really good wins.
When I wanted to witdraw they requested the usual documents and I was verified in no time.
Unfortunately my deposit method was not available to use for withdrawal. Even though the limited withdrawal options was a bit of let down, the service from the support staff made up for it. All my mails were promptly replied to. I was never left in the dark. My Withdrawal request have now been submitted so holding thumbs that this will go as smooty as the rest. Thank you Golden Star for great customer service.
So far I am very skeptical about this casino. Kyc was fine, but the casino seems to process withdrawals very slowly or not at all.
Bislang bin ich sehr skeptisch, diesem Casino gegenüber. Kyc war soweit in Ordnung, jedoch scheint das Casino Auszahlungen nur sehr langsame oder gar nicht zu bearbeiten.
Many games
Viele spiele
Tools for responsible gaming
Tools für verantwortungsvolles spielen
Many deposit methods
Viele Einzahlungsmethoden
Slow payout (they are only processed after 48 hours)
Langsame Auszahlung (nach 48h werden diese erst bearbeitet)
I played there and won €800, which I then wanted to withdraw. The withdrawal was not processed for 3 days. However, my "VIP manager" promised me every day that the money would soon be in my account. 3 days later I deposited another €60 with Paysafe and my withdrawal was canceled again. Now I was supposed to upload a PDF with the Paysafe account. So as soon as you win something, the player is only faced with obstacles. I'm excited to see when I'll see the money. I will not pay another cent here. I've been waiting for more than 7 days for a deposit of €36, and I accidentally forgot the XRP tag when making the transfer. I probably won't see the money again. I'll definitely look for another casino. There are so many providers that pay out winnings within minutes.
Habe dort gespielt und 800€ gewonnen, die ich dann zur Auszahlung bringen wollte. Erst wurde die Auszahlung 3 Tage lang nicht bearbeitet. Mein „VIP Manager" versprach mir jedoch jeden Tag, dass das Geld bald auf meinem Konto ist. 3 Tage später habe ich nochmal 60€ mit Paysafe eingezahlt und meine Auszahlung wurde wieder storniert. Jetzt sollte ich eine PDF mit dem Paysafe Konto hochladen. Also sobald man etwas gewinnt, werden dem Spieler nur Steine in den Weg gelegt. Ich bin gespannt wann ich das Geld sehe. Einzahlen werde ich hier keinen Cent mehr. Auf eine Einzahlung in Höhe von 36€ warte ich schon mehr als 7 Tage, hier habe ich versehentlich den XRP Tag bei der Überweisung vergessen. Das Geld sehe ich wahrscheinlich nicht mehr. Werde mir definitiv ein anderes Casino suche. Es gibt soviel Anbieter bei denen die Gewinne innerhalb von Minuten ausbezahlt werden.
Worst site I have been on. I Play On a few different sites and this site. I do not recommend to anyone. Even when you give them all your information to verify it’s you they reject it so you can’t withdraw your winnings. The customer support team take forever to help and don’t even help just keep asking the same questions or repeating themselves. They ask for information which is not even possible to get. I deactivated my account and will never use this site again. Don’t use
Golden Star Casino
Dear grainnewilmot,
Thank you for sharing your feedback with us. We're truly sorry to hear about your negative experience on our site. We apologize for any inconvenience you've encountered during the verification process.
Ensuring a smooth and efficient verification process is crucial, and we understand your frustration if it hasn't been handled properly. We'll investigate the issue and work on improving our verification procedures to prevent such occurrences in the future.
Regarding the customer support experience, we're disappointed to hear that our team didn't meet your expectations. We aim to provide prompt and helpful support, and it's concerning to learn that we fell short in this regard. We'll address the matter with our support team and make necessary improvements to ensure better communication and assistance in the future.
If you have any specific details or concerns you'd like to share with us regarding the requested information or any other aspect of your experience, please feel free to reach out to us. We value your feedback and take it seriously as we strive to enhance our services and address any shortcomings.
I have had a very good experience at Golden Star Casino! I even mistyped my date of birth when I signed up, but when I won over €700 and wanted to withdraw the money, their live chat and support requested one thing and I uploaded it. the payment was made on the same day!!! Account was verified within a few hours :)
Ich habe sehr gute Erfahrung in Golden Star Casino gemacht! Ich habe sogar bei der Anmeldung mich beim Geburtsdatum vertippt gehabt aber als ich über 700€ gewonnen habe und das Geld Auszahlen wollte, hat deren Live Chat und support eine Sache gefordert und ich habe es hochgeladen . schon an dem Selben Tag erfolgte die Auszahlung!!! Account war innerhalb von wenigen Stunden verifiziert :)
They have almost all providers
Sie haben Fast Alle Anbieter
Fast verification
Schnelle Verifizierung
Many deposit methods
Viele Einzahlungsmethoden
No self-exclusion in profile
Kein Selbstausschluss im Profil drin
Golden Star Casino
Dear Mika777,
Thank you for kind words!
We are delighted to hear that you had a positive experience at Golden Star Casino and that your payment was made quickly after verifying your account. Our team wants to be sure that our customers have the best possible experience with us, and we're glad that it was achieved in this case.
Congratulations on your winnings and we hope that you enjoy all of your future experience at Golden Star Casino!
I have registered with this Casino few years back, and played without bonus a game Tsai Shens Gift from Playtech provider beting 20 CAD and won free spin bonus round in first spin I won hold and win feature winning already about 240 CAD and I was disconnected, after opening the game there was not bonus or any money from it. I even filled complain at Askgamblers site after long time they decided to pay me 372 CAD, even that I had 240 CAD in very first spin and potential high win in next 5 free spins.
Great selection of games
Site looks nice
I closed my account
after steeling my money
Golden Star Casino
Dear Boss78,
Thank you for your feedback.
Our team apologizes for the inconvenience that you experienced. We understand that receiving your winnings promptly is of the utmost importance. We are glad the AskGamblers team helped resolve the issue for you and make sure that you received what was yours.
Thank you for informing us of this experience so that we can strive to improve our process for the future.
I'm afraid they do it the same for everyone, the payout is constantly being canceled and a new document requested, they don't want to pay out any winnings.. I'm curious if I'll get the money or how often they'll ask for a selfie! When you read here, it's always about the same thing. Verification is definitely not possible due to selfies, they look for one excuse after another
Ich befürchte die machen das bei allen gleich , andauernd wird die Auszahlung storniert und ein neues Dokument angefordert, die wollen keine Gewinne auszahlen.. bin gespannt ob ich das Geld bekomme oder wie oft sie noch ein Selfie anfordern! Wenn man hier liest geht es immer um das gleiche. Die Verifizierung ist definitiv aufgrund von Selfies nicht möglich , sie suchen eine Ausrede nach der anderen
Super smooth games and you win quite well
Super flüssige Spiele und man gewinnt recht gut
Payout and Verification
Auszahlung und Verifizierung
Golden Star Casino
Dear Biancale4,
Thanks for your review!
We're sorry to hear that you have been having difficulty cashing out your winnings. At our establishment we strive to create a fair and secure environment for all of our players and taking steps to verify your account is part of that process. We understand that it may be frustrating, but it is all part of our commitment to your safety.
If you have any additional questions or concerns, please do not hesitate to contact us. Thank you for your patience and understanding.
I didn't play in that casino, I thought you would try it, but I read on several pages what the casino is like. So I decided not to play there because of the really low ratings of the players and that's why I gave a low rating myself, maybe it would be the best casino for me, but I'll never know, there are a lot of such casinos with a good bonus in the last five years, but it's a shame that only players invest and they get nothing. And that's how casinos get rich, good luck to everyone
Nisam igrao u tom kazinoju, mislijo sam da bi probao ali sam pročitao na više stranica kakav je kazino. Tako da sam odlučijo da ne igram tu zbog stvarno vrlo slabih ocijena igrača i zato sam i sam dao slabu ocijenu, možda bi mi bijo najbolji kazino ali nikada neču znati, takvih kazinoja sa dobrim bonusom je zadnih pet godina mnogo ali šteta što samo igrači ulaže a ne dobijsju ništa. I tako se kazinji bogate, sretno svima
Golden Star Casino
Dear Rile15,
Thank you for taking the time to leave your feedback.
Our team wants to assure you that we're taking steps to address the issues you referenced. We're committed to offering a fair and enjoyable environment for our players and we would appreciate another chance to show you what we are capable of offering.
Thank you again for your input!
Kind regards, Golden Star Casino Team
Supimami
Unregistered user
• 2 years ago
please do me a favor and make real money you never see this even if you want to withdraw the minimum amount of 500€.
bitte macht mir ein gefallen und macht ein echtgeld ihr sieht das nie selbst wenn ihr der min. betrag von 500€ auszahlen wollt.
all just empty promises
alles nur leere versprechungen
the documents are not fully checked
die dokumenten werden nicht fertig geprüft
there is no payout
es kommt nicht zu einer auszahlung
Golden Star Casino
Dear Supimami,
Thank you for taking the time to review our site.
We apologize for the negative experience and any inconvenience this has caused. Our team takes customer feedback seriously, and is looking into your feedback to see what we can do to improve.
If you have any further questions or concerns, please do let us know.
Kind regards, Golden Star Casino Team
Lottenburger
Unregistered user
• 2 years ago
juice shop! Verification for payment not or hardly executable! 10 different documents in all positions, selfies etc. Each time they are rejected for flimsy reasons eg one document is not enough. The main thing is not to pay out. Hands off!!!
Saftladen! Verifizierung zwecks Auszahlung nicht oder kaum ausführbar! 10 verschiedene Dokumente in sämtlichen Stellungen, Selfies usw. Jedesmal wird abgelehnt unter fadenscheinigen Gründen z.B. ein Dokument ist nicht gerade genug. Hauptsache nicht auszahlen ist die Devise. Finger weg!!!
Verification impossible!!
Verifizierung unmöglich!!
Golden Star Casino
Dear Lottenburger,
Thank you for taking the time to share your experience.
We sincerely apologize for any difficulty you have experienced with the verification process. Our team is constantly working to ensure that customers can use our service with ease. We have taken your feedback into serious consideration and will be taking measures to make the verification process less tedious.
The casino is ridiculous . They don't have the capacity to give the payout. On withdrawal they make so much of excuses. I have uploaded bank statement so many times still they kept asking me to upload again . At the last they blocked my account on the grounds of lame so they don't have to give the winnings. Dear golden star, God is watching and so is karma.
Doesn't gives the payout.
Makes lame excuses.
Fraud casino.
Golden Star Casino
Dear MardoCocaCola,
Thank you for bringing this to our attention.
Our team apologizes for the inconvenience you have experienced and understand your frustrations. We take customer feedback seriously and we are constantly striving to improve our services and customer experience. We will look into this situation and work on revising our process regarding bank statements and online banking proof in order to better meet the needs of our customers.
Please do not hesitate to contact us if you have any further questions or concerns.
Account is not verified although all the necessary original documents have been submitted, so I find golden star completely ridiculous and should know what a bank statement means in Germany
Konto wird nicht verifiziert obwohl alle nötigen Dokumente in Orginal eingereicht worden sind deswegen finde ich golden Star komplett lächerlich und sollte mal wissen was ein Kontoauszug in Deutschland bedeutet
Online banking proof is rejected
Online Banking Nachweis wird abgelehnt
Account statement is rejected
Kontoauszug wird abgelehnt
Online banking proof with deposit and name from online banking will be rejected
Online Banking Nachweis mit der Einzahlung und Name vom online Banking wird abgelehnt
Golden Star Casino
Dear MardoCocaCola,
Thank you for bringing this to our attention.
Our team apologizes for the inconvenience you have experienced and understand your frustrations. We take customer feedback seriously and we are constantly striving to improve our services and customer experience. We will look into this situation and work on revising our process regarding bank statements and online banking proof in order to better meet the needs of our customers.
Please do not hesitate to contact us if you have any further questions or concerns.
After my withdrawal request was not accepted 3 times because my account was not verified (this was anything but easy), I made another withdrawal request, which was still not processed after 2 days. VIP does not help, it is answered with ready-made texts, which says that the payment is being processed and you should wait for an e-mail from the finance department. According to the terms and conditions, the request should take a maximum of 24 hours to be processed. Quick update: it's now 64 hours and my withdrawal hasn't been processed yet.
Nachdem meine Auszahlungsanfrage 3 mal nicht akzeptiert wurde , da mein Konto noch nicht verifiziert war ( dieses war alles andere als einfach )habe ich erneut eine Auszahlungsanfrage gestellt diese wurde nach 2 Tagen immer noch nicht bearbeitet . VIP hilft nicht weiter , es wird mit vorgefertigten Texten geantwortet , in denen steht , das die Auszahlung gerade bearbeitet wird und man soll auf e Mail von der finanzabteilung warten. Die Anfrage sollte laut Geschäftsbedingungen max. 24 Stunden dauern bis sie bearbeitet wird. Kurzes Update: jetzt sind 64 Stunden vergangen und meine Auszahlung wurde noch nicht bearbeitet.
good games
Gute Spiele
Paying out takes a long time
Die Auszahlung dauert sehr lange
Golden Star Casino
Dear Diseydel68,
We apologize for the inconvenience and delay in transaction processing. Our team is committed to delivering improved service and we are sorry that we did not meet your expectations in this case. We understand how important and urgent these transactions can be and we are always doing our best to process such requests in a timely manner.
Much appreciation for your feedback. It will be taken into account and we will make changes that reflect our goals of delivering excellent service. Thanks for bringing this to our attention.
Payout was not even checked after 3 days. VIP doesn't help, always means just waiting. The request should take a maximum of 24 hours to be processed
Auszahlung wurde nach 3 Tage noch nichtmal überprüft. VIP hilft nicht weiter heißt immer nur warten. Die Anfrage sollte max. 24 Stunden dauern bis sie bearbeitet wird
good games
Gute Spiele
Withdrawal request takes time
Auszahlungsanfrage dauert
Golden Star Casino
Dear Annyma,
Thank you for your feedback!
It is a pity that such a perception regarding the casino has arisen. However, we are glad that you find our games exciting!
However, it should be noted that once the withdrawal is confirmed, further processing depends on the payment method used. The following notice is based on the Casino's Terms and Conditions --> Withdrawal Policy: The date of receipt of funds to the player's account outside the casino depends solely on the banks and payment systems to whose accounts the withdrawn funds are transferred. Your VIP manager is apparently right. We believe you can rely on him and exercise patience while you wait for your funds to be credited :)
Any other questions, please feel free to contact us, we work 24/7!
Kind regards, Golden Star Casino Team
Sehr geehrte Annyma,
Vielen Dank für Ihre Rückmeldung!
Es ist schade, dass eine solche Wahrnehmung in Bezug auf das Casino entstanden ist. Allerdings freuen wir uns, dass Sie unsere Spiele für spannend halten!
Es ist jedoch zu beachten, dass nach der Bestätigung der Auszahlung die weitere Bearbeitung von der verwendeten Zahlungsmethode abhängt. Der folgende Hinweis basiert auf den Allgemeinen Geschäftsbedingungen des Casinos --> Auszahlungsrichtlinie: Das Datum des Geldeinganges auf das Spielerkonto außerhalb des Casinos hängt ausschließlich von den Banken und Zahlungssystemen, auf deren Konten das abgehobene Geld überwiesen wird, ab. Ihr VIP-Manager hat offenbar recht. Wir glauben, dass Sie sich auf ihn verlassen können und sich in Geduld üben sollten, während Sie darauf warten, dass Ihre Gelder gutgeschrieben werden :)
Bei weiteren Fragen können Sie sich gerne an uns wenden, wir arbeiten rund um die Uhr!
Mit freundlichen Grüßen, Golden Star Casino-Team
Safety Index explained
Safety Index of Golden Star Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Golden Star Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.9/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
