HomeComplaintsNetti Casino - Player’s withdrawal has been delayed.

Netti Casino - Player’s withdrawal has been delayed.

Amount: €2,370

Netti Casino
Safety Index:High
Submitted: 29 Nov 2021 | Case closed : 15 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Finland has been waiting for her withdrawal for more than two weeks. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

I won € 2,500 from the online casino on November 14, 2021 and placed a withdrawal request of € 2,370 on the same day. It took a few days to confirm the documents, after which the money was said to leave for payment. It’s been several weeks now, and every time I ask for my money in return, I get promises of payment dates that have never been true. They have also promised many times to contact me via email, which has never happened either. I start to be desperate to get my money because empty promises come one after another and nothing concrete happens.

Automatic translation:
Public
Public
2 years ago

Dear Emilja,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that this is your first withdrawal attempt? Which payment method to withdraw your winnings have you opted for? 

What is the status of your withdrawal, please – is it pending or processed?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will be able to help you resolve this case as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
2 years ago
Translation

Hey!


Yes this is my first withdrawal attempt and at the same time was my first time playing at that Casino. I chose the withdrawal back to my Nordea account and they have WireTransfer as their method. My lifting has been pending for about two and a half weeks. I will email pictures of my conversations with the Casino.

Automatic translation:
Public
Public
2 years ago
Translation

Hey! I re-sent a message to the casino telling me how disappointed I was with their actions that I would never play with them again. It took about 2min for this message to receive a withdrawal request in my email.

Automatic translation:
Public
Public
2 years ago

Do I understand correctly that your withdrawal has finally been approved?

Public
Public
2 years ago

Dear Emilja,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news