The player from Finland has been waiting for her withdrawal for more than two weeks. We rejected the complaint because the player didn't respond to our messages and questions.
Netti Casino - Player’s withdrawal has been delayed.
Amount: €2,370
Netti Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
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2 years ago
Translation
I won € 2,500 from the online casino on November 14, 2021 and placed a withdrawal request of € 2,370 on the same day. It took a few days to confirm the documents, after which the money was said to leave for payment. It’s been several weeks now, and every time I ask for my money in return, I get promises of payment dates that have never been true. They have also promised many times to contact me via email, which has never happened either. I start to be desperate to get my money because empty promises come one after another and nothing concrete happens.
Automatic translation:
Public
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2 years ago
Dear Emilja,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that this is your first withdrawal attempt? Which payment method to withdraw your winnings have you opted for?
What is the status of your withdrawal, please – is it pending or processed?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will be able to help you resolve this case as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hey!
Yes this is my first withdrawal attempt and at the same time was my first time playing at that Casino. I chose the withdrawal back to my Nordea account and they have WireTransfer as their method. My lifting has been pending for about two and a half weeks. I will email pictures of my conversations with the Casino.
Automatic translation:
Public
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2 years ago
Translation
Hey! I re-sent a message to the casino telling me how disappointed I was with their actions that I would never play with them again. It took about 2min for this message to receive a withdrawal request in my email.
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