The player from Brazil faced a delay in receiving a withdrawal, as it had been 5 days since the money transfer with no funds received in his account. The Complaints Team acknowledged the player's concerns regarding the withdrawal processing time, explaining that it could take up to 14 days due to various factors, including KYC verification. The player expressed dissatisfaction with the waiting period and shared frustrations about his gambling experience. Ultimately, the complaint was closed, and the player was informed that assistance could not be provided in this instance.
Neon54 Casino - Player's withdrawal is delayed.
Amount: 1,650 R$
Neon54 Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
As you can see, 5 days have passed since the money transfer and I still haven't received any money in my account. Can you help me, authorized person?
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1 month ago
Dear mehmetaliii4545,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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1 month ago
That's why I criticized the guru platform on turispilot, I see that you are on the side of the casinos, this is not acceptable, you are legalizing a 2-week period in this way, this is not acceptable. I don't understand how you are trying to fit a money transfer into a period of 14 days or half a month.If you treat people who have been playing games for years like this, I don't find it very honest because there are people who are addicted and can't wait that long.Based on my previous experience, losses will be inevitable. This is not the right thing to do. I disagree, I criticize. You are a player who should not be kept waiting for this long. I thought you were responsible for protecting our rights, but I saw that you were on the side of the casinos, not the players. I don't know if you are a staff or guru at neon54 casino
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1 month ago
Dear mehmetaliii4545, considering the hundreds of payment methods available worldwide, each with varying processing times, we find a withdrawal processing time of up to 2 weeks acceptable. In our experience, most players receive their winnings within this timeframe. However, if you find the wait challenging and feel your urge to play is becoming difficult to manage, I encourage you to explore our Self-Exclusion Assistance Tool: https://casino.guru/global-self-exclusion-initiative/assistance-tool. This tool allows you to block access to multiple casino accounts simultaneously and is not affiliated with any specific casino.
It was created to help individuals who may be struggling with gambling habits by limiting access and reducing the potential for further harm. If gambling no longer brings you joy and has become burdensome, I highly recommend seeking professional help. You can find resources and centers specializing in gambling-related issues by following this link: https://casino.guru/problem-gambling-help-centers#cnt_87=true.
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1 month ago
There is nothing left to talk about this file because I played games with earned money and lost, but I can say that all the games are jammed and FORTUNE TİGER FORTUNE RABBİT FORTUNE DRAGÃO FORTUNE OX You can close the file. Thank you for your information and interest.
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1 month ago
I'm very sorry to hear that you lost your winnings. This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
