The player from Germany requested a €500 withdrawal from Needforspin and subsequently closed his account. Despite receiving notification that the withdrawal was being processed, the funds have not been received. The player later confirmed he recieved the money.
Need For Spin Casino - Player's withdrawal is delayed.
Amount: €500
Need For Spin Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
Dear Sir/Madam,
I requested a withdrawal of 500 Euros from Needforspin. After receiving an email notifying me that the withdrawal was being processed, I permanently blocked myself from the site on July 21st. Up to now, I have not received the payment. The Support constantly advises me to send an email to Needforspin. I have, up to now, dispatched 4 emails. However, nobody has responded to my emails. I asked whether there was an error with the IBAN or what the issue might be. Now, I am slowly starting to think that they wish to defraud me.
Automatic translation:
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1 year ago
Dear marvinleubert ,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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1 year ago
I will set the timer for an additional 4 days to allow the casino two full weeks to process the payment. If there’s no development by Friday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience. I'll await news from you regarding the withdrawal request.
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1 year ago
Dear marvinleubert,
I'm glad to hear the withdrawal of your funds was successful and the issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
