Dear Marvinleubert,

Thank you for your feedback!

We hope this message finds you well. We would like to extend our sincerest apologies for the recent incident regarding your request to close your account. It has come to our attention that one of our team members made an inappropriate offer of free spins as a gesture of goodwill. This was a grave error on our part, and we deeply regret any discomfort or inconvenience this may have caused you.

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We genuinely appreciate your feedback as it serves as a vital reminder of the need for continual improvement in our processes and customer support. Your patience and understanding throughout this process are greatly valued.

If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. We are here to support you in any way we can.

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