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Dear Sir/Madam,

I requested a withdrawal of 500 Euros from Needforspin. After receiving an email notifying me that the withdrawal was being processed, I permanently blocked myself from the site on July 21st. Up to now, I have not received the payment. The Support constantly advises me to send an email to Needforspin. I have, up to now, dispatched 4 emails. However, nobody has responded to my emails. I asked whether there was an error with the IBAN or what the issue might be. Now, I am slowly starting to think that they wish to defraud me.

Sehr geehrte Damen und Herren,

ich habe eine Auszahlung von 500 Euro bei Needforspin beantragt nach dem ich die email erhalten habe das die Auszahlung bearbeitet wurde habe ich mich auf der Seite dauerhaft sperren lassen das war am 21.07. bis heute ist die Zahlung nicht eingegangen der Support sagt andauert ich soll eine email an needforspin senden ich habe mittlerweile 4 emails geschickt. Niemand antwortet mir ich habe gefragt ob die iban falsch war oder wo das Problem liegt langsam denke ich das sie mich betrügen wollen.

Dear marvinleubert ,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Ok then we remain so thank you .

Ok dann verbleiben wir so danke .

I will set the timer for an additional 4 days to allow the casino two full weeks to process the payment. If there’s no development by Friday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience. I'll await news from you regarding the withdrawal request.

I have received the money, thank you

Ich habe das Geld erhalten vielen Dank

Dear marvinleubert,

I'm glad to hear the withdrawal of your funds was successful and the issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru