The player from Greece had lost significant money without making any withdrawals and requested the casino to close her account, but the request was refused. We asked the player to provide reasons for the account closure and any correspondence with the casino. However, the player did not respond to our messages. Consequently, the complaint was rejected due to lack of response.
National Casino - Player’s request for account closure denied.
Amount: €3,000
National Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
National Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
I've lost so much money, and the casino hasn't given back even a single euro. I haven't made a single withdrawal. I asked them to close my account and they refuse to do so. They are scammers. Shut down this casino...
Automatic translation:
Public
Public
6 months ago
Translation
Dear Tsaka,
Thank you very much for submitting your complaint. I'm very sorry to hear about your negative experience.
I checked the responsible gambling section of the casino's website and I found this:
If you know from the start that you are going to have some gambling issues, or you simply fear that you are already unable to find a middle ground between how much you want to gamble and how much you actually can, then you may want to choose to exclude yourself from the games of chance in our casino. You can enable this preventive measure by contacting our friendly Support Service via Live Chat. In case you are concerned about someone near and dear to you who may be losing control of the game itself, please contact our friendly Support Service and we will try to resolve everything. It operates 24/7/365 and can be reached via Live Chat.
- Could you please specify the reason for closing your account?
- Would you be so kind as to forward me the account closure requests that you sent to the casino and the casino's responses?
- My email address is tomas@casino.guru
Thank you very much in advance.
Best regards,
Tomas
Edited by a Casino Guru admin
Automatic translation:
