The player from Austria deposited 25 Euros at N1 Bet Casino, but the funds do not appear in the account. After experiencing long wait times and being logged out, she discovers his account is deactivated and is informed of a self-exclusion limit.
N1 Bet Casino - Player’s account is closed and funds are missing.
Amount: €25
N1 Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
1d 2h 54m 25s
Case summary
6 days ago
Public
Public
1 week ago
Translation
Hello!
Here's the situation:
I recently made a deposit at N1 Bet Casino after a long time.
25 Euros via credit card.
However, the money still hasn't shown up in my N1 Bet account.
I contacted customer service via chat. The wait time was very long, and strangely, I was suddenly logged out. When I tried to log back in, I found that my account had been deactivated.
I tried logging in again.
On my next attempt, it said I had set a self-exclusion limit and I should contact support.
I did reach out to them. They responded that they'd inform me as soon as possible via email and mentioned they were experiencing technical issues.
This happened around 4 PM. As of now, there’s been no email, response, or solution from the casino. My money is gone, and my account was simply deactivated without cause...
Automatic translation:
Public
Public
6 days ago
Dear GANJA37,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise whether you requested self-excluded in this or another casino recently?
- If so which one?
- Could you please share with me your communication with the casino regarding the issue?
- My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
