The player from Austria deposited 25 Euros at N1 Bet Casino, but the funds did not appear in her account. After experiencing long wait times and being logged out, she discovered that her account was deactivated and was informed of a self-exclusion limit. The Complaints Team attempted to assist by requesting additional information and extending the response time. However, due to the player's lack of response to inquiries, the complaint was rejected.
N1 Bet Casino - Player’s account is closed and funds are missing.
Amount: €25
N1 Bet Casino
Safety Index:HighSafety Index
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8.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 days ago
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1 month ago
Translation
Hello!
Here's the situation:
I recently made a deposit at N1 Bet Casino after a long time.
25 Euros via credit card.
However, the money still hasn't shown up in my N1 Bet account.
I contacted customer service via chat. The wait time was very long, and strangely, I was suddenly logged out. When I tried to log back in, I found that my account had been deactivated.
I tried logging in again.
On my next attempt, it said I had set a self-exclusion limit and I should contact support.
I did reach out to them. They responded that they'd inform me as soon as possible via email and mentioned they were experiencing technical issues.
This happened around 4 PM. As of now, there’s been no email, response, or solution from the casino. My money is gone, and my account was simply deactivated without cause...
Automatic translation:
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1 month ago
Dear GANJA37,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise whether you requested self-excluded in this or another casino recently?
- If so which one?
- Could you please share with me your communication with the casino regarding the issue?
- My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
Hello again. I sent you an email.
LG and thank you
Automatic translation:
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1 month ago
Dear GANJA37,
I haven't received any email from your registered email address.
I'll send you a message. Kindly forward the information as a reply to my email at tomas@casino.guru
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3 weeks ago
Dear GANJA37,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
Translation
No idea where the money went. I also didn't get any compensation in the form of free spins etc. for the inconvenience. The account was released but the money is gone. I will never deposit here again, which is why I asked for the account to be closed!
Automatic translation:
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2 weeks ago
Thanks for your reply an the update.
If you wish to pursue the matter further I would need you to submit your bank statement confirming the money was debited from your bank account and wasn't returned.
Also, I would like to ask you to submit your communication with the casino regarding the missing deposit.
Send the information to my email at tomas@casino.guru I apologize for the inconvenience.
