Hello systemhans,
I'm Michal and I have taken over your complaint. I have reviewed your case and I understand that the KYC process can be sometimes frustrating, but the casinos need to follow rules and regulations as well, so although I can empathize with you that the whole process can be done more user friendly or quicker, it is a standard procedure that the casinos are entitled to.
With this being said, I will contact the casino to shed more light on this matter.
We would like to invite N1 Bet Casino to join the conversation.
Dear N1 Bet Casino,
As the player has provided you with a lot of evidence for verification, do you still require additional evidence?
Maybe a verification video call with the player would be a more convenient option, what do you think?
Hello systemhans,
I'm Michal and I have taken over your complaint. I have reviewed your case and I understand that the KYC process can be sometimes frustrating, but the casinos need to follow rules and regulations as well, so although I can empathize with you that the whole process can be done more user friendly or quicker, it is a standard procedure that the casinos are entitled to.
With this being said, I will contact the casino to shed more light on this matter.
We would like to invite N1 Bet Casino to join the conversation.
Dear N1 Bet Casino,
As the player has provided you with a lot of evidence for verification, do you still require additional evidence?
Maybe a verification video call with the player would be a more convenient option, what do you think?