MyStake Casino - Player's winnings confiscated after self-exclusion.

Hi

I self excluded myself. I not want to do anything anymore with casino so I closed my account.

" Dear Calvin

Thank you for reaching out.

Please be informed that the Company has the right to refund back the last deposited amounts minus 20% of that amount charged as a transaction fee, also keep in mind that the winnings will be deducted from your account and you will be able to withdraw the rest of funds, which will be on your balance. The answer is final and if you accept this, after successful verification, you will be able to request withdrawal.

"

I have a gambling problem I want to keep some money to not lose more and they just confiscate my winnings. I hope I can resolve this matter online. I feel so sad and the victim of a casino that tries to extort the situation. Please help!!

Dear calvinjmurray1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• To confirm, is it accurate to say that you initiated a self-exclusion request while there was a pending withdrawal, and the casino intends to void your winnings due to this action?
• Additionally, have you previously disclosed any concerns regarding gambling problems when corresponding with this particular casino?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I had a balance not in withdraw. I just had a balance to play with.

No i had self frustration for a long time not to play anymore I not want to touch the site or have nothing to do with gambling anymore.

Then when i wanted to close my account I remembered that I have a balance.

Thank you very much, calvinjmurray1, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello calvinjmurray1,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear MyStake Casino,

Could you possibly provide additional information regarding the confiscation of funds and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Hello,

The user is detected in bonus hunting and has crossed the IP address with another user who also used the same bonus. We can enable the user to withdraw the current balance (the last deposit) and after that close the account.

The additional docs will be sent via email.

Kind regards

My account is has been open for year.

Now are you coming with this you let me play and play .

Once I tell you I have a gambling problem. You void winnings.

Also " crossed IP" if you log every IP in the world with everybody who played at your casino you can always void every winning.

I wanted to shed some light on an issue that often arises in the online world, particularly in the realm of gaming, gambling, and bonus hunting. It's about the size of IP pools, particularly in regions like Ireland.

Firstly, what's an IP pool? An IP pool refers to the range of available IP addresses within a specific region or network. In simpler terms, it's the number of unique identifiers that devices can use to connect to the internet.

Now, why does the size of this pool matter? Well, it becomes crucial in contexts where businesses aim to detect and prevent fraudulent activities such as bonus abuse or multiple account creations. The larger the IP pool, the more difficult it is to correlate users solely based on their IP addresses.

Here's where Ireland comes into play. Unlike some larger countries or regions, Ireland doesn't have a vast IP pool. In fact, it's relatively small compared to many other countries. This means that a significant number of users might end up sharing the same IP address, especially if they're using the same internet service provider.

Now, what are the implications of this small IP pool? Well, it often leads to situations where innocent users get flagged for activities they haven't engaged in. For instance, imagine two separate individuals, living in different households but sharing the same ISP, accessing the same website. They might end up using the same IP address, purely due to the limited availability of addresses in Ireland.

In the context of the online gaming or gambling industry, this can pose challenges. Users might inadvertently trigger fraud detection systems, leading to mistaken accusations of bonus abuse or other misconduct.

So, why is it important to understand this? It's crucial for businesses and service providers to implement sophisticated fraud detection mechanisms that go beyond simple IP address matching. Relying solely on IP addresses in regions with small pools like Ireland can result in unfair treatment of users who are legitimately using the service.

In conclusion, while Ireland's small IP pool presents challenges for online businesses, it's essential to recognize its limitations and develop more nuanced approaches to fraud detection. Understanding the intricacies of regional IP infrastructure can lead to fairer and more accurate identification of fraudulent activities while safeguarding the interests of genuine users.

Dear calvinjmurray1,

I am in contact with the casino outside of this thread, I will let you know with any updates.

Dear MyStake Casino,

I am waiting for your reply to my email.

Hello Michal,

We have provided you with all of the information we could and also sent you an email two days ago. If you require any particular information, kindly inform us.

Kind regards,

Mystake

Dear calvinjmurray1,

The accounts in question are identical not only in IP address but also in browser type and operation system.

As you have mentioned in your extensive reply, relying solely on IP addresses would not be sufficient in this case, but since we have other matching information for the accounts in question, we can conclude that the accounts are definitely connected.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.