The player from Italy is experiencing issues with withdrawals. He doesn't know how to upload documents and he also deposited by someone else's payment method. The complaint was rejected because the player didn't respond to our messages and questions.
MyStake Casino - Player's struggling to withdraw his winnings.
Amount: €1,800
MyStake Casino
Safety Index:HighSafety Index
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8.6
MyStake Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I am unable to withdraw from my gaming account!
I wait for a business day and the casino sends me a notification stating that I have to prove the veracity of my card but I can't find any box in which to do it!
I made deposits from two bank accounts, one of which is not mine! But the casino let me do it.
what should i do to withdraw my sum?
Automatic translation:
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2 years ago
Dear ippoangelini98,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried contacting the casino to ask for assistance with uploading the documents?
Did the casino inform you that you are not able to withdraw your winnings because you used a payment that has not been issued in your own name? I would like to emphasize that the casino can confiscate your winnings for this reason, and we are unable to help in such cases.
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hi kristina no the casino has not informed me of anything! If I had known that it was not possible I would have made payments only from my account without problems!
I still managed to send the documents for verification, and I forwarded both papers.
I just don't know how to withdraw that money. I hope you can help me
Automatic translation:
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2 years ago
Thank you very much for your reply, ippoangelini98. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru, if there is any? Alternatively, you can post it here. Thank you in advance.
