HomeComplaintsMr Sloty Casino - The player's withdrawal is delayed.

Mr Sloty Casino - The player's withdrawal is delayed.

Black points: 219

Amount: £950

Mr Sloty Casino
Safety Index:Very low
Submitted: 15 Aug 2022 | Unresolved : 18 Aug 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for over 3 months. The complaint was closed as unresolved as the casino has no reaction policy.

Public
Public
2 years ago

For 3 months I have been writing the same answer ...almost every 2 days the same answer (he delay may occur due to the large volume that our colleagues have to work with. Rest assured that the entire team is always doing their best to process any withdrawal request as quickly as possible) 3 monts please someone do something

Public
Public
2 years ago

Hello danidogaru174,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Private
Private
2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Dear danidogaru174,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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