Mr Sloty Casino - Player’s withdrawal has been delayed for months.

Casino is Mr Sloty. I won this money on 25th Dec it was with real money not bonus. I won with them twice before £300 and a £500 that was paid out straight away. Fully verified account. After 21 days I was relentless everyday always we have briefed you need to wait. After 3 months they put it back to my account. Again relentless asking what was going on. 25th March withdrawal was refused again. Asked why said there’s a glitch in there system. 10th June was put back to my account. Here are some emails sometimes when I reply to their email it goes through. And then some it says can’t deliver to MrSloty. To be honest every time I asked chat it was a different excuse "check for cheating" short staffed. Thorough checks to be done. Really abruptly ending the chat. And when I questioned it in chat on 10th June they removed chat so I can’t even use that now.

Dear fifihigh,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify if you have any pending withdrawal request in your casino account?

Have you tried using a different payment method as suggested by the casino?

When was the last time you communicated with the casino customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The pending withdrawal is the £2500. I’ve resubmitted different card details as they requested. Yesterday they communicated back with the following… Hello, 

We wish to convey our sincerest apologies for the delay in the processing of your withdrawal. We understand the importance of swift access to your funds and are fully committed to facilitating this as part of our service promise. 

The delay has been prompted by an unexpected influx of transactions and the thorough security checks that are integral to our compliance with regulatory standards. These checks play a crucial role in ensuring the security of your funds. 

Rest assured, our team is actively working on resolving this matter, and we anticipate that your withdrawal will be processed at the earliest possible time. 

We appreciate your patience and understanding as we carry out these necessary procedures. 

Thank you for your cooperation, 

Isaac 

Dear fifihigh,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.