The player from the United Kingdom requested a withdrawal a month ago but after the expected 7-21 day processing period, the withdrawal still hasn't been granted. Despite reaching out to the casino, the player has not received a response, only promotional offers. The complaint was closed as unresolved as the casino has no reaction policy.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Black points: 196
Amount: £800
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
1 year ago
I was advised 7-21 working days for my details to be verified and withdrawal to be accepted, after the 21 day period I logged in and asked for an update the chat assistant advised ot was still pending and closed the chat, I have tried again to contact the casino but with no avail, however the casino bombard me with bonuses and offers to add more money when my first withdrawal has not been granted.
Please help with this situation.
Public
Public
1 year ago
Hello Kirsten576,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Sloty Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Hi Nick,
I sent all documents they requested to verify my account on the day of withdrawal and still not verified.
I played only with real money.
Regards
Kirsten
Public
Public
1 year ago
Dear Kirsten576,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/mr-sloty-casino-review#tab=js-tab-reputation.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
