Mr Bet Casino - Player struggles to withdraw winnings due to account verification issues.

On November 2nd, I made a deposit of €35 at this Casino and won €395.

The deposit was made via MBWAY. Although I am a verified customer, on November 4th, they requested proof of the deposit. I accessed my MBWAY and requested proof of the purchase, which was sent to my email, and I forwarded it to the Casino. However, they insisted that it must include my name and asked for a bank statement. I provided my bank statement showing the €35 withdrawal. The primary account holder's name is my husband, and it was rejected again. I went to the bank where I received a document, signed and stamped, indicating account ownership by both my husband and me. It was denied once more because they wanted my name to appear on the MBWAY statement, despite all proof having been sent. They simply do not want to pay—THIS IS NOT A RELIABLE CASINO; DON'T PLAY THERE!

Dear Trevo2024,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you tried requesting your bank to send you the bank statement with your name visible instead of your husband's name? Alternatively, have you tried requesting the bank to issue you a stamped confirmation on a single piece of paper that would show that both you and your husband are the owners of the bank account?

Have you used any payment method for depositing into this casino that belongs only to your husband?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika