Dear All,
The previous withdrawal was rejected due to a technical issue on the payment provider's side.
The money was returned to the balance as a user said earlier. But there was also an unplayed deposit wager on the balance, and the withdrawal of funds with it implies a commission of 10%. Since we are a loyal casino, we removed the deposit wager from the user's balance and now the user has 2040.00 R$ on her balance. The user can cancel the previous withdrawal request and create a new one for the full amount.
The user can contact our support service after creating a new withdrawal request, so that we, on our part, speed up the sending of funds. But we warn in advance about possible delays on the part of the payment provider.
Best regards,
Mr.Bet Casino team
Dear All,
The previous withdrawal was rejected due to a technical issue on the payment provider's side.
The money was returned to the balance as a user said earlier. But there was also an unplayed deposit wager on the balance, and the withdrawal of funds with it implies a commission of 10%. Since we are a loyal casino, we removed the deposit wager from the user's balance and now the user has 2040.00 R$ on her balance. The user can cancel the previous withdrawal request and create a new one for the full amount.
The user can contact our support service after creating a new withdrawal request, so that we, on our part, speed up the sending of funds. But we warn in advance about possible delays on the part of the payment provider.
Best regards,
Mr.Bet Casino team