Mr Bet Casino - Player’s struggling to complete account verification.

I have tried to withdraw my money on multiple occasions, which has not given good results, always rejected, asking for online service or online support they told me what photos or documents to upload, however when uploading them a week they appear rejected because they are not the right ones.

How is it possible for this to happen, there are more than 60 million that I want to withdraw and money that I have invested to bet and they do not allow me to withdraw, this is a huge mockery, through Neteller it says that it is approved, however, even so, asking for the withdrawal by that platform They don't give me my money.

The other thing is that they ask for a screenshot with the payment made, curiously, the payment is not registered in the bank and I did not receive a webpay receipt when I deposited them, I only have a receipt that Mr bet issues when it is done, which I attach that receipt that It is the only one I have and they also reject it.

Dear aignaciomartinez,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that entire winnings have been accumulated from a deposit that is not visible on your bank statement?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello!, it is not in my account and the documents are not validated even though they are correct, all the verifications have been rejected

Dear aignaciomartinez,

Have you contacted your payment provider to clarify how a deposit is not visible on your statement?

Yes, however, it's just a bot that always answers the same thing, and when I ask for help from the documents it just says that it can't give me more information.

Please contact your bank and clarify with them what happened to your deposited funds and how is it possible that the transaction is not visible on your statement. Thank you in advance.

The casino does not accept my documents even though they are correct.

It's not a bank problem.

Dear aignaciomartinez,

You wrote previously that your last deposit is not visible on your payment provider statement. Did I understand it correctly?

"The other thing is that they ask for a screenshot with the payment made, curiously, the payment is not registered in the bank and I did not receive a webpay receipt when I deposited them"

Dear aignaciomartinez,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.