The player from Ontario was upset with the casino's policy of allowing only one withdrawal per day, which had resulted in a loss of $240 USD despite having deposited only $10 USD. We had sought further details from the player to understand the issue better and assist more effectively. However, due to the player's lack of response to our queries, we were unable to proceed with an investigation or provide potential solutions. Consequently, the complaint was rejected, but the player retained the option to reopen it in the future.
Mr. O Casino - Player upset over daily withdrawal limits.
Amount: Can$250
Mr. O Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Mr. O Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
1 withdrew PER DAY makes me lose 240$ usd that I did 10$ deposit up to and now I never want to play here again because they wouldn't let me wd and I wasted everything!! Stupid greed... I will never be playing here again as I need to be able to withdraw if I play somewhere.. this place is a joke... atleast got 20 free spins this morning.. for the 240$ usd busts hahahahaha whichwon 2$ ... 100$ wagering.. and right to 0.. fully scammed because 1 withdraw per day bullcrap... stay away this one.. not sure why there rating is so high at this point.. what kind of casino only let's you cashout once per day...
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8 months ago
Dear CodybearFTW,
Thank you very much for submitting your complaint. I'm sorry to hear about the trouble you've experienced with your withdrawals at the online casino. To better understand your situation and assist you effectively, could you please provide some additional details?
- Could you specify the exact process you followed when attempting to withdraw your funds?
- Did you encounter any error messages or notifications during the withdrawal attempts?
- Have you reached out to the customer support team at the casino regarding this issue? If so, what response did you receive?
Your cooperation in providing these details will help us investigate and work towards a resolution. Additionally, if you have any relevant communication with the casino, please feel free to forward it to petronela.k@casino.guru for further review.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
Dear CodybearFTW,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
