Mr. O Casino - Player’s winnings have been confiscated.

Won 30 dollars of a no deposit free spins that this site gives you when you sign up as a new player. Said I had to play through around 2000 to cash out a max of 50. My withdrawal became voided all of a sudden saying I have played 21 consecutive no deposit promos without a deposit and they took my winnings away. THAT IS WHY ITS CALLED A NO DEPOSIT BONUS..YOU DONT NEED TO DEPOSIT TO USE IT. There is no notification about having to deposit in order to get your winnings. They are fucking idiots.

Dear jasonkross611,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. According to the Mr. O Casino's Terms and Conditions:

6.1. Overall Bonus and Promotion Rules

By claiming any bonus at Mr. O Casino, including but not limited to no-deposit bonuses, deposit bonuses, bonus chips, free spins, and comp points, you fully agree to the terms outlined herein.

(d) Free bonuses are only accessible when there are no pending payout transactions linked to the Player’s account. Consecutive claiming of free bonuses is not allowed; there should be at least one deposit made between them.

(k) There are no two consecutive withdrawals from two free promotions; after receiving a withdrawal from one free promotion, the Player needs to deposit before becoming eligible to request the new withdrawal from another free promotion.

6.6. Betting Limits

(c) Furthermore, only one free promotion can be claimed between deposits that do not involve bonuses.

Could you please confirm whether you have claimed several consecutive free bonuses without making any deposits in between?

Have you made any deposits to this casino at all?

Could you kindly confirm if you have completed the KYC verification process?

Have you made any successful withdrawals before?

I must also caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

When you sign up, there is a promotion that gives you 50 spins for free everyday. This is what I won on. There is nothing that says anything about needing to deposit in order to withdraw, only a playthrough amount. It’s fine, I would have complained to their licensing authority but since they aren’t licensed it doesn’t really matter. I won’t ever deposit money there now and just play on Chumba. I always win a lot there and never have any problems with withdrawal. Mr O can delete my account.

Do I understand correctly that you played with 50 free spins every day for 21 days and you have not made a single deposit to the casino?

Dear jasonkross611,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.